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Servicedesk engineer

Servicedesk engineer

ConfidentialKolkata, Chennai, Pune
30+ days ago
Job description
  • Provide technical support and troubleshooting for end-users to ensure smooth IT operations.
  • Oversee the daily performance of computer systems and address any issues promptly.
  • Install configure and maintain hardware and software components to ensure usability.
  • Monitor system performance and ensure compliance with security standards.
  • Collaborate with other IT team members to develop and implement new technologies.
  • Document technical issues and solutions to improve the knowledge base.
  • Assist in the development and implementation of IT policies and procedures.
  • Conduct regular system audits and generate reports to identify areas for improvement.
  • Manage user accounts and access permissions to maintain system security.
  • Provide training and support to end-users on various software and hardware.
  • Participate in the planning and execution of IT projects to enhance system capabilities.
  • Ensure timely resolution of service desk tickets and maintain high customer satisfaction.
  • Stay updated with the latest industry trends and technologies to provide innovative solutions.

    • Qualifications

    • Possess a Bachelors degree in Computer Science Information Technology or a related field.
    • Have 1 to 3 years of experience in a Service Desk or similar technical support role.
    • Demonstrate strong problem-solving skills and the ability to troubleshoot complex issues.
    • Exhibit excellent communication skills to effectively interact with end-users and team members.
    • Show proficiency in installing configuring and maintaining hardware and software.
    • Display knowledge of system security practices and compliance standards.
    • Have experience with user account management and access permissions.
    • Be able to document technical issues and solutions clearly and concisely.
    • Demonstrate the ability to work independently and as part of a team.
    • Show a commitment to continuous learning and staying updated with industry trends.

      • Skills Required

      Servicedesk

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    Engineer • Kolkata, Chennai, Pune