E-Commerce Logistics and Shipping Lead
ConfidentialGurugram, Gurgaon / Gurugram, India1 day ago
Job descriptionCoordinate daily with Operations and Warehouse teams to ensure every order is dispatched within defined SLA timelines Align manpower and pickup scheduling with courier partners to prevent dispatch bottlenecks Track and escalate issues that may impact timely dispatch, including packaging readiness, manifesting, and pickup delays Ensure dispatch readiness and compliance with delivery-partner documentation and labeling standards Serve as the primary operational point of contact for courier and delivery partners Lead daily escalations, ticket resolutions, and SLA alignment Conduct regular site visits to partner hubs to assess delivery operations, rider performance, and compliance Act as the escalation point for delivery-related customer concerns and collaborate closely with Customer Support to resolve issues quickly Ensure proactive updates to customers when delivery exceptions arise Create SOPs and training to improve clarity and responsiveness across customer-facing teams Manage returns, exchanges, and reverse-pickup workflows to ensure a seamless customer experience Analyze return patterns and delivery bottlenecks to proactively reduce service failures Identify process gaps and lead targeted improvement initiatives across the dispatch-to-delivery pipeline Partner with Technology and Operations teams to enhance software tools, integrations, and tracking automation Maintain documentation of logistics processes, escalation paths, and performance standards Track delivery costs and partner performance to support commercial decision-making Recommend routing strategies and partner allocation improvements to balance cost efficiencies and service levels Own delivery KPIs including First-Attempt Delivery Success, Transit Time Adherence, NDR %, RTO %, and Delivery Satisfaction Scores Present weekly performance insights and corrective action plans to CX and Operations leadership
About the Role
Craft & Glory is a fast-growing, direct-to-consumer heritage brand delivering premium, handcrafted leather footwear. As we continue to scale, we are committed to ensuring a delivery experience that reflects the same level of craftsmanship as our products.
We are seeking a highly driven and detail-oriented E-Commerce Logistics and Shipping Lead to own the complete post-dispatch delivery lifecycle. This role is critical to maintaining our promise of timely, transparent, and exceptional customer service from the moment an order leaves our workshop to the moment it reaches the customer's door.
Key Responsibilities Delivery Lifecycle Ownership
- Monitor and manage all outbound shipments from dispatch through final delivery
- Oversee real-time exception handling including delays, missed scans, NDRs (Non-Delivery Reports), and RTOs (Return-to-Origin)
- Maintain delivery performance dashboards that provide clear visibility across all milestones
On-Time Dispatch Coordination
Logistics Partner Management
Customer Experience Coordination
Reverse Logistics & Issue Resolution
Operational Excellence & Continuous Improvement
Cost & Efficiency Optimization
Reporting & Analytics
Skills Required
Delivery Performance Dashboards, Cost Efficiency Optimization, Software Tools Integration
Create a job alert for this search
Ecommerce Lead • Gurugram, Gurgaon / Gurugram, India
Related jobs
- Promoted
Senior Manager Ecommerce
Uniglobal DistributorsCentral Delhi, Delhi, India Senior eCommerce Account Manager (Immediate Joiner).Company : Uniglobal Distributors Pvt.Working Days : Monday to Saturday | 10 AM – 7 PM.
Job Type : Full-time | Work from Office.We manage multiple rep...Show moreLast updated: 30+ days ago
- Promoted
SAP Logistics Solution Architect
Best Infosystems Ltd.Noida, Uttar Pradesh, India SAP Logistics Solution Architect_Contract to Hire or Subcon or Permanent_Greater Noida.SAP Logistics Solution Architect.Contract to Hire or Subcon or Permanent.
SAP consulting experience spanning mu...Show moreLast updated: 30+ days ago
- Promoted
SAP S / 4HANA Release and Cutover Lead
AmpstekDelhi, India Title : SAP S / 4HANA Release & Cutover Lead.Location : Onsite at any Infosys location Job Type : Contract.Job Description • 10 years minimum SAP Systems implementation experience in a combination of fu...Show moreLast updated: 3 days ago
- Promoted
E Commerce Lead
OZONE PHARMACEUTICALS LIMITEDDelhi, India, India Hiring : E-Commerce Lead (8–13 Years Experience).About Ozone Pharmaceuticals Ltd.India’s leading healthcare and wellness companies, known for innovation, trust, and high-quality products in the phar...Show moreLast updated: 6 days ago
- Promoted
- New!
Shipping Executive
Agrocorp InternationalGhaziabad, IN Post Fixture – Shipping Executive.We are an agri commodity trading company with active freight movements and diverse bulk cargoes traded globally.
As part of our shipping operations, our Pre Fixture...Show moreLast updated: 10 hours ago
- Promoted
- New!
Category Lead
NinjacartDelhi, IN Ninjamandi team is a large and diverse team which is trying to solve the problems in the Agri ecosystem with a Platform approach.
This growth engine will fuel the next phase of Ninjacart’s journey i...Show moreLast updated: 10 hours ago
- Promoted
E-commerce and Quick Commerce Leader
PriyagoldNoida, Republic Of India, IN Head – E-Commerce & Quick Commerce.Priyagold is one of India’s largest biscuit and confectionery brands with a legacy of entrepreneurial excellence and innovation.
With a nationwide presence and str...Show moreLast updated: 9 days ago
- Promoted
Team Lead-Global Transportation Planning
NouryonDelhi, India At Nouryon, our global team of Changemakers takes positive action every day, to reach higher goals collectively and individually.
We create innovative and sustainable solutions for our customers to ...Show moreLast updated: 8 days ago
- Promoted
SAP S / 4HANA Logistics Solution Lead
Best Infosystems Ltd.Noida, Republic Of India, IN SAP Logistics Solution Architect_Contract to Hire or Subcon or Permanent_Greater Noida.SAP Logistics Solution Architect.Contract to Hire or Subcon or Permanent.
SAP consulting experience spanning mu...Show moreLast updated: 30+ days ago
- Promoted
GM - Logistics & Distribution
MNCDelhi, India Minimize stock-outs and sales losses by ensuring smooth operations at Regional Distribution Centers (RDCs) and Just-in-Time (JIT) facilities in alignment with business requirements.Show moreLast updated: 10 days ago
- Promoted
- New!
Sector Leader - L&D
Sales & ProfitDelhi, IN Job Title : Enterprise Sales Manager – L&D Solutions.Learning & Development, HR Tech, Training Solutions, SaaS.B2B Enterprise Sales (New Logos + Key Accounts).
We are looking for an experienced.Learn...Show moreLast updated: 15 hours ago
- Promoted
Senior Manager Ecommerce
Solino Home Private LimitedDelhi, India Job Location - Goregaon East, Mumbai Job Type - Onsite, Full Time.Company Description Solino Home is a destination for stylish and affordable luxury table linens, curtains, kitchen, bath, and home ...Show moreLast updated: 28 days ago
- Promoted
Senior SAP Logistics Consultant
Bosch Global Software TechnologiesDelhi, India Senior SAP Logistics Consultant We are seeking a highly experienced Senior SAP Logistics Consultant with 18+ years of comprehensive experience in SAP logistics modules including Sales & Distributio...Show moreLast updated: 14 days ago
- Promoted
E-Commerce Workflow Specialist - 45030
TuringDelhi, India, India In this role, you’ll help create workflows, training data, and simulations that power the benchmarking of.Your contributions will be key to.
AI-generated outputs, and ensuring high standards of.Vali...Show moreLast updated: 30+ days ago
- Promoted
Head of Ecommerce and Quick Commerce
PriyagoldNoida, Uttar Pradesh, India Head – E-Commerce & Quick Commerce.Priyagold is one of India’s largest biscuit and confectionery brands with a legacy of entrepreneurial excellence and innovation.
With a nationwide presence and str...Show moreLast updated: 9 days ago
- Promoted
- New!
EMEA Logistics Specialist
Carestream Health India Pvt. Ltd.Ghaziabad, IN A member of the Supply Chain and Logistics team in charge of coordinating adapted logistics solutions from shipment schedule to effective delivery to customer for Finished Goods and Parts products....Show moreLast updated: 16 hours ago
- Promoted
Operations Leader - Repair & Logistics
IngenicoNoida, Republic Of India, IN Deliver trusted payment experiences.Provide daily hands-on operational leadership to the team, driving efficiency and ensuring high-quality service delivery across all departments.Determine work re...Show moreLast updated: 14 days ago
- Promoted
Ecommerce Manager
Cholayil Private LimitedDelhi, India E-commerce Manager – Global Markets (Beauty & Personal Care) Location : .We are seeking an experienced and results-driven.
The ideal candidate will bring deep expertise in.Amazon operations , a strong...Show moreLast updated: 14 days ago