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Team Leader - Outbound Sales Process

Team Leader - Outbound Sales Process

Bigul.co, India
14 hours ago
Job description

About the Role :

  • We are seeking a dynamic and results-driven Team Leader for our Outbound Sales Process to manage, mentor, and drive a high-performing sales team.
  • In this role, you will be responsible for meeting revenue targets, improving conversion rates, monitoring daily sales operations, and ensuring consistent delivery of outstanding customer engagement.
  • The ideal candidate has hands-on experience in outbound calling processes, sales coaching, performance management, and data-driven decision-making.
  • You will play a key role in shaping sales strategy, motivating the team, and ensuring operational excellence.

Key Responsibilities :

1. Team Leadership & Supervision

  • Lead, mentor, and manage a team of outbound sales executives / agents.
  • Assign daily / weekly targets, track performance, and ensure target achievement.
  • Conduct regular 1 : 1 sessions, coaching, and training to improve team productivity.
  • Foster a positive and motivating team environment that promotes accountability and performance.

    • Sales Operations & Conversion Management :

  • Manage end-to-end outbound calling campaigns including data allocation, lead follow-up, and pipeline movement.
  • Ensure high-quality calling, strong pitch delivery, and adherence to sales scripts.
  • Track and optimize lead conversion ratios, customer engagement metrics, and sales performance KPIs.
  • Identify bottlenecks in the sales funnel and implement process improvements.

    • Performance Monitoring & Reporting :

  • Monitor real-time performance dashboards, call quality, call adherence, and daily activity metrics.
  • Prepare and present daily, weekly, and monthly performance reports to management.
  • Analyze data to identify trends, coaching needs, and improvement areas.

    • Training & Quality Control :

  • Train new team members on product knowledge, sales techniques, compliance, and CRM usage.
  • Coordinate with quality teams to ensure call compliance and high service quality standards.
  • Conduct regular call audits, feedback sessions, and skill-development workshops.
  • Customer Interaction & Escalation Management
  • Address escalated customer queries, complex objections, or high-value leads.
  • Maintain strong customer relationships and ensure a positive brand experience.
  • Work with cross-functional teams (Marketing, Product, Support) to improve customer communication and sales scripts.

    • Process Optimization & Strateg :

  • Collaborate with leadership to refine sales strategies, incentive plans, and outbound scripts.
  • Contribute to planning new calling campaigns, segmentation, and targeted outreach.
  • Implement best practices to enhance productivity, lead utilization, and operational efficiency

    • (ref : iimjobs.com)

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