Service Engineer - Mechanical / Electrical

About Us :

Bliss-ca Technologies, founded in 2013, is a leading provider of high-speed primary and secondary packaging machines from Europe, the USA, and Asia. We specialize in the latest technology compliant with cGMP standards, ensuring the highest level of accuracy and efficiency for our clients' equipment.

Job Summary :

We are seeking a skilled Service Engineer with expertise in electrical and electronic systems, particularly in troubleshooting and maintaining the large variety of packaging lines. The ideal candidate will have a strong background in servicing packaging machines, along with excellent problem-solving and communication skills.

• Key Responsibilities : Industry Expertise : Familiarity with processes and services in the packaging industry for pharmaceuticals, food, beverages, and FMCG sectors.
• Installation & Maintenance : Perform on-site installation, servicing, and preventive maintenance of packaging machinery, ensuring optimal performance and compliance with safety standards.
• Troubleshooting & Technical Support : Diagnose and resolve issues related to VFD drives, electrical / electronic panels, PLCs, servo drives, and sensors (capacitive, inductive, etc.), including interconnectivity across production lines. Provide technical support to customers and handle service-related inquiries.
• Field Service & Customer Support : Travel to customer sites for installations, repairs, and service assignments, ensuring prompt and efficient solutions while addressing customer concerns.
• Technical Expertise : Hands-on experience with variable printing, OCV / OCR cameras, PLC programming (preferred), and automation components. Maintain service tools, manuals, and technical documentation.
• Service Development & Revenue Generation : Build and expand the service market by promoting chargeable services, spare parts sales, and annual maintenance contracts. Provide customers with repair estimates and preventative maintenance recommendations.
• Team Supervision & Reporting : Oversee and support service engineers, manage service schedules, and maintain detailed reports on service activities and customer feedback.
• Service Promotion & Coordination : Develop service promotional programs, coordinate warranty claims, manage budgets, and collaborate with sales and management teams for seamless service operations.
• Training & Collaboration : Train technicians, advise customers, and work closely with principals to establish parts lists. Willingness to travel domestically and internationally for service assignments.

Qualifications :

Benefits :

How to Apply :

Interested candidates are invited to submit their resume and cover letter to [HIDDEN TEXT]. Please include 'Service Engineer - Mechanical / Electrical' in the subject line of your email.

Join Us :

At Bliss-ca Technologies, we are dedicated to fostering a culture of innovation and excellence. If you are passionate about advancing your career in the packaging industry and ready to take on new challenges, we encourage you to apply and become a part of our growing team.

For more information, visit our website : www.blisscatechnologies.com

Skills Required

OCV, Servo Drives, Ms Office, Troubleshooting, Plc Programming, Sensors