Specialist, Tech Support

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Summary

The Credit Risk and Market Risk Revenue Production support within the Production Support Organisation working alongside the Ecom Production Support Team. We work alongside the support teams maintaining the primary Foreign Exchange Trading systems of Standard Chartered Bank.

As a member of the Tooling Team, you'll be working with the team to create innovative ways to deliver new tooling in support of your colleagues in the production support teams. The primary aim of the team is making the support and maintenance of the application estate easier through automation and tooling

Key Responsibilities

BAU Application support for the financial markets Ecommerce business for Fixed Income Products.

Working closely with Trading and Sales Desks to support Foreign Exchange ecommerce platform

Drive high severity incidents and conclude to resolution

Perform root cause analysis and problem management effectively through engagement of multiple teams

Liaising with multiple teams within and outside the bank to resolve key production impacting issues

Coordination and implementation of release deployments and major infrastructure delivery

Continuously look for opportunities to increase efficiency within the team

Put forward ideas to improve automation and / or efficiency, and own through to implementation

Drive best practices within the wider production support team

Own and define roadmap for Monitoring and automation requirements of the platform

Operational Risk Management.

Participate and strengthen the Disaster Recovery / BCM drills

Performance / stability reviews / improvements

Adhere to Change Control and Fault Reporting Procedures

Participate in weekend on-call and public holiday support rota

Strategy

Technology powers Standard Chartered Bank's vision and strategic agenda through the provision of innovative and efficient technology solutions; we will deliver greater value to our business stakeholders; we will improve the skills and flexibility of our people and work more effectively with our internal and vendor service partners.

Business

Financial Markets Production Management (FM) is the "Run" backbone of Financial Markets Technology. This includes supporting of front-to-back business applications used by Financial Markets Front, Middle and Back Office, as well as related functions such as Finance, Compliance. On top of that, FM Production Management is responsible for trading floor infrastructure, design and delivery of infrastructure demands from FM CIO, while maintaining Audit / Regulatory commitment at highest standard

Processes

We are looking for a candidate for providing application support for the bank's strategic ecommerce FX platform who can work with business and meet their (trading and sales) expectations. The candidate should have prior front office experience supporting similar applications and have strong technical and communication skills. The candidate should be adept in prioritizing and judging the nature of the issues and be able to context switch between issues and address and resolve them.

People & Talent

Flexible attitude to working across teams, taking on new projects and getting involved in projects outside BAU is essential.

Risk Management

The ability to interpret the Group's financial information, identify key issues based on this information and put in place appropriate controls and measures

Key stakeholders

Revenue Apps Leads, Development and Infrastructure teams, FM Sales and Trading Desk, Client Services Team

Skills and Experience

Shell Scripting

Demonstrated competence / knowledge of Unix / Linux.

Configuration management & deployment tooling (ideally Ansible)

Docker

RDMBS

MYSQL

ELK Stack

Git / Bitbucket

Python, Django, HTML5, CSS & JavaScript

CONTROL-M

OPENSHIFT

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we : Do the right thing

and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle,

continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together,

we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,

we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance,

with flexible and voluntary benefits available in some locations.

Time-off

including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working

options based around home and office locations, with flexible working patterns.

Proactive wellbeing support

through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture

to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation,

one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.