Data Engineer III - GBS IND

Job Description : About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

EET Cognitive Linguist will be responsible for building and maintaining machine learning models to identify end user intent for a multi-channel Virtual Assistant.

Job Description

Requirement is for an CIE for Cognitive and Automated Solutions, who will be an integral part of an agile setup that's constantly pushing the envelope to enhance, build and deliver top-notch platform.

Responsibilities

• Design and development of conversational solutions using various no-code development tools like Amelia.
• Architect and implement scalable, efficient, and secure software solutions.
• Collaborate with other functions within the bank to validate feasibility, obtain technical requirements, and ensure the process is optimized during the development cycle.
• Responsible for the implementation of processes into the Virtual Assistant using the BPMN standard.
• Build and maintain a script library that can be used across multiple domains.
• Collaborate with cross-functional teams to identify and prioritize project requirements.
• Develop and maintain technical documentation and architecture diagrams.
• Participate in code reviews and ensure adherence to coding standards and best practices.
• Collaborate with various stake holders and teams to ensure smooth deployment and monitoring of applications.
• Work with the wider Team to ensure essential security standards and best practice for data protection are in place, focusing on the key requirements from the Public Services Network
• Ensure all relevant software documentation is kept up to data and reflects current and future requirements for the organization.
• Demonstrate available capabilities and solutions to business areas.
• Demonstrate reports, dashboards, and analytic services.
• Collaborate with data scientists, UX researchers, and engineers to build out the 'brain' of a virtual assistant.
• Responsible for developing new conversational AI experiences and integrations into other tools which automate support.

Requirements

Education

Certifications If Any : NA

Experience Range

Foundational Skills

Desired Skills

Work Timings

Job Location

Chennai

Skills Required

Agile Methodology, Ai, Soap, Groovy, Svn, Jira, Devops, Git, Rest, Javascript, Python