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Conversational AI Developer
Infinijith Apps & Technologies Pvt LtdNagpur, IN2 days ago
Job description3+ years of hands-on experience developing or maintaining bots on at least one major platform Strong grasp of Natural Language Processing (NLP) fundamentals and intent-entity modeling . Experience in voice-based bot development or IVR modernization projects. Ability to translate conversation design wireframes or scripts into executable bot flows. Proficiency in integrating bots with APIs, webhooks, or backend data sources . Familiarity with VXML , telephony integration , or contact center systems (advantage). Strong debugging, testing, and conversation tuning skills. Excellent communication and collaboration skills, especially in customer-facing contexts. Bachelor’s degree in Computer Science, IT, Electronics, or related discipline (or equivalent experience). Exposure to Generative AI / LLM-based assistants (e.g., OpenAI, Vertex AI Agent Builder, LangChain). Understanding of analytics, conversation metrics, and A / B testing for performance tuning. Familiarity with JSON, RESTful APIs, and Python or Node.js scripting for automation. Prior experience in voice UX testing and tuning ASR / TTS parameters. Competitive compensation and benefits package. Opportunity to work on cutting-edge Conversational AI & Generative AI solutions . Collaborative, inclusive, and innovation-driven environment. Flexible work options (remote-friendly). Continuous learning opportunities, ownership, and career growth pathways.
Experience : 3 – 6 Years
Location : Bangalore / Coimbatore / Remote
Department : Engineering
Employment Type : Full-Time
Role Summary
We are seeking a Conversational AI Developer & Tester who is passionate about creating intelligent, natural, and human-like voice and chat experiences.
You will design, develop, and test conversational flows for voice-first and chat-based customer interactions , leveraging modern Conversational AI platforms such as Dialogflow CX, Rasa, Cognigy AI, Amazon Lex, Kore.ai, or IBM watsonx Assistant .
Candidates with prior exposure to VXML-based IVR systems and real customer projects will be given preference.
Key Responsibilities
- Design, build, and test end-to-end conversational experiences for voice and chat channels across multiple AI platforms.
- Translate product and user requirements into intuitive dialogue designs and interaction flows .
- Collaborate closely with product managers, conversation designers, and customer teams to refine user journeys and ensure smooth voice UX.
- Leverage NLP and ML concepts to improve intent accuracy, entity extraction, and contextual conversation management.
- Integrate conversational bots with APIs, backend systems, and telephony platforms (e.g., Genesys, Twilio, Amazon Connect).
- Conduct functional and user testing, analyze conversation logs, and iterate designs for continuous improvement .
- Prepare and maintain technical documentation, test plans, and version-controlled flow artifacts .
- Stay updated on emerging trends in Conversational AI, LLMs, and Generative AI integrations .
Required Skills & Qualifications
(e.g., Dialogflow CX, Rasa, Cognigy, Amazon Lex, Kore.ai, IBM watsonx Assistant).
Preferred / Nice-to-Have
What We Offer
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Ai Developer • Nagpur, IN
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