Store Incharge

Key Responsibilities:

a. Sales Target Achievement

• To ensure implementation of promotional activities and create awareness of the Fabindia brand
• Identify potential customers and customize selling approach to cross sell/ up-sell
• Planning and Achieving the daily / monthly Store as well as category sales Targets of the stores
• Handling Customer queries
• To track and monitor retail metrices like mystery customer report, footfall, conversion, average bill value etc. and take corrective and timely measures
• Should be able to Gauge customer requirements, bulk orders and fulfillment of same
• Ordering the right product mix to meet customer/ store needs

b. Customer Service

• To ensure superior customer service at all times
• Ensure major customer issues / complaints /feedbacks are escalated to the Area Manger/MRH
• Ensure appropriate look and feel, smooth running and security of own stores
• Maximize the store Profitability and Productivity by following the productivity parameters
• Maintain the balance between optimal utilization of the wallet and meeting customer needs
• Monitor compliance and provide inputs for refinement
• Identify need gaps and influence product mix
• Ensure optimal utilization of the wallet
• Plan ordering and managing stock levels as per Fabindia SOP
• Providing inputs towards product development / Quality Issues
• To ensure timely global counts are done and all protocols related to inventory and merchandise upkeep are adhered to minimise inventory loss
• To keep check on the given OPEX budgets to ensure expenses are within the Budgets

c. Visual Merchandising

• To ensure VM Guidelines are followed and adhered to at the store
• Enhancing the customer experience by providing feedback / guidance to the team on Visual Merchandising
• Ensure the Optimum utilization of the Store space & showcasing the right merchandise mix to maximise SPF for the categories

d. Administrative Responsibility

• Providing data and the initial framework of the store budget
• Monitoring actual performance against OPEX budget through the year
• Compiling data and timely reporting of relevant market MIS reports(mystery customer, footfall, conversion, average bill value etc.)
• Maintaining procedural and documentary compliance
• To ensure proper packaging & insurance documentation to be in place for cross store transfers. Accurate documentation is submitted timely to support claims

e. Market Study

• Track competition and local environment and provide inputs to AM / MRH
• Formulating strategies & recommending business development initiatives / workable business ideas
• Identifying potential store locations and business opportunities

f. MIS and Reporting

• Regular analysis of sales and stocks – region / store / category wise
• To prepare various reports as per the timelines, daily, weekly, fortnightly and monthly

g. Self & Team Development/ Teamwork

• Self development
• Team development by constant coaching and training
• To deploy staff between the categories basis their competencies
• KRA based evaluation performance of all reportees to be done by the end of every block and KRAs to be handed over to all reportees at the beginning of every block
• Running a detailed induction program along with Training department for induction of new team members. To provide coaching and mentoring to new employees
• Improving teamwork with peers/ markets/ PH
• To ensure that all team members are groomed as per Fabindia standards and adhere to the code of conduct

Interested candidates please share resume at vidhi.shah@fabindia.net