Energy Exemplar - Senior Manager - Customer Success

Description :

This role also requires strong external engagement, representing Energy Exemplar as a thought leader at industry events, government forums, and conferences across the Middle East.

To succeed, you will combine a strong commercial mindset with deep knowledge of the regional energy landscape and an ability to translate complex customer challenges into actionable solutions.

Primary Account Ownership

• Establish, expand, and nurture executive-level relationships with customers across the Middle East.
• Serve as a trusted advisor to senior stakeholders in utilities, regulators, government bodies, and energy companies.
• Take full ownership of all accounts in the region to ensure long-term retention, growth, and advocacy.

Revenue Growth & Retention

Customer Advocacy & Success

Market & Industry Represent Energy Exemplar as a thought leader in the Middle East energy sector.

Operational Ensure customer onboarding, adoption, and expansion are delivered to the highest standard, leveraging consistent frameworks across markets.

Voice of the Customer

Regional Expansion & Identify and develop new business opportunities, including strategic partnerships with governments, regulators, and private sector leaders, embedding Energy Exemplar in the Middle East energy 7+ years in Customer Success, Account Management, or Strategic Consulting within enterprise software, energy, or related industries.

Industry Knowledge : Strong understanding of the Middle East energy landscape, including utilities, regulators, and market dynamics.

Commercial Acumen : Proven track record of managing large enterprise accounts, meeting or exceeding renewal and expansion targets.

Relationship Management : Demonstrated ability to build and sustain executive-level relationships with C-suite and senior stakeholders.

Strategic Thinking : Ability to translate customer challenges into actionable solutions and value realization.

Communication Skills : Excellent written and verbal communication skills; confident in presenting to senior audiences and representing the company at industry forums.

Analytical Skills : Proficiency in leveraging data to inform customer insights, track account performance, and guide strategic decisions.

Flexibility : Willingness to travel across the Middle East for customer meetings, industry events, and regional engagements.

Education : Bachelors degree required; advanced degree in business, engineering, or related field preferred

(ref : iimjobs.com)