Senior / Executive - Loyalty Program

Required Experience

2 - 5 Years

Skills

Loyalty Program Mana... ,

Customer enhancement,

customer retention

Designation : Senior / Executive - Loyalty Programs

Location : Head Office Andheri West

We are seeking a skilled Senior Loyalty Program Specialist with minimum 2 years of experience in designing and managing customer loyalty programs. Consumer electrical industry experience would be a bonus. The ideal candidate possesses technical expertise, IT proficiency, and data analytics capabilities to optimize loyalty initiatives and enhance customer engagement.

Roles & Responsibilities

• Develop and execute loyalty strategies to drive customer lifetime value and brand affinity.
• Leverage data analytics to assess program performance and deliver actionable insights.
• Collaborate with IT, marketing, and operations teams to integrate loyalty platforms with existing systems.
• Manage CRM systems and ensure data accuracy for personalized customer experiences.
• Design and manage QR portal functionality to enhance program accessibility and ease of use.
• Monitor and improve QR code-based loyalty transactions and ensure system reliability.
• Innovate loyalty solutions based on industry trends, technology advancements, and customer feedback.
• Monitor sales performance through and design new schemes / offers for various product categories to boost engagement.
• Train the sales team on the app's functions and processes to ensure smooth onboarding and an excellent user experience.
• Monitor and ensure smooth functioning of the app, including identifying and implementing enhancements.

Desired Skills

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Skills Required

Crm Systems, Loyalty Program Management, Data Analytics