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Customer Support

ConfidentialMumbai, Navi Mumbai, Pune

7 days ago

Job description

Description

We are looking for a Customer Support Representative to join our team in India. The ideal candidate will be responsible for providing excellent support to our customers and ensuring their satisfaction with our products and services. This role requires strong communication skills, a problem-solving mindset, and a commitment to delivering exceptional customer service.

Responsibilities

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Assist customers with product-related questions and provide solutions to issues they may encounter.
Maintain accurate records of customer interactions and transactions in the CRM system.
Collaborate with other departments to resolve complex customer issues and enhance the customer experience.
Identify and escalate priority issues to the appropriate teams when necessary.
Provide feedback on processes and suggest improvements to enhance customer satisfaction.

Skills and Qualifications

Excellent verbal and written communication skills in English and local languages.

Strong problem-solving skills with the ability to think critically and provide solutions.

Proficiency in using customer support software and CRM tools.

Basic technical knowledge of the products and services offered by the company.

Ability to work in a fast-paced environment and handle multiple tasks efficiently.

Strong interpersonal skills and a customer-centric attitude.

Skills Required

crm software, ticketing systems , Technical Troubleshooting, Data Entry, Call Handling, Email Support, Customer Interaction, Problem Solving, Time Management, Product Knowledge

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Customer Support • Mumbai, Navi Mumbai, Pune