About H.E. Services :
At H.E. Services vibrant tech Center in Hyderabad, you will have the opportunity to contribute to technology innovation for Holman Automotive, a leading American fleet management and automotive services company. Our goal is to continue investing in people, processes, and facilities to ensure expansion in a way that allows us to support our customers and develop new tech solutions.
Holman has come a long way during its first 100 years in business. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and up fitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
Join us and be part of a team that's transforming the way Holman operates, creating a more efficient, data-driven, and customer-centric future.
Provide technical support to internal clients as it relates to placing and servicing of Commercial Insurance and Personal Insurance coverage for clients, inclusive of :
- liaison to optimize the quality of service and customer satisfaction.
- Disseminate the appropriate needs of the client as it relates to Commercial Lines Insurance
- Facilitate requests and needs of Carriers on behalf of clients
- Coverage knowledge includes (but is not limited to) Business Owners Policies, Commercial Package, Mono Line Property, Mono Line Commercial General Liability, Inland Marine, Business Auto, Umbrella, and Workers Compensation
JOB INPUTS :
Under the supervision of an Account Executive, Account Manager II, or Direct Supervisor
Obtain Claims data, evaluate for trends, and create loss summariesFollow up on claim assignments with insurers as requiredGenerate Acord applications as requestedIssue confirmation of coverage and other insurance documents as required.Execute routine policy changes with insurersBill policies according to the billing worksheetFollow up on the timely issuance of Insurance policies and AuditsReview policies, endorsements, & Audits for accuracyPrepare renewal “kits,” proposals, and quarterly review presentations as requiredUpdate the Operating Platform with underwriting dataCollaborate with Account Executives in assembling Marketing Submissions.Issue renewal certificates, automobile identification cards, and confirmation of coverage letters.Assist with determining the eligibility of driversDocument managementProjects as assignedEducation and / or Training :
Bachelor’s degree or equivalent work experience preferredProficient in the use of various desktop tools, including MS Office Programs (i.e., Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint, etc.)Relevant Work Experience :
1-3 plus years of Account Management work in a Commercial Brokerage environment. Preferred candidate's previous job duties may include with job duties such as Claim Data analytics, assisting with preparing client documents, checking documents for accuracy, application and proposal generation.A history of working in a team environment is a plusPrevious exposure to Property and Casualty terms and / or concepts is preferredAbility to read and interpret Contractual language and / or financial statements is preferredPlanning / Organizing / Managerial Knowledge :
Demonstrates acceptable math, organization, critical thinking, and problem-solving skillsProactive, organized approach to multitasking and prioritizationEffectively manages time and consistently meets deadlinesAble to break down problems and analyze for possible solutions.Ability to grow and understand the key business drivers; uses this knowledge in own work. Expands fundamental knowledge in one's own function and broadens skillsDecisions are guided by policies and procedures; receives moderate guidance and oversight from the managerDemonstrates attention to detail and commitment to doing quality workAdjusts quickly to new or changing assignments, processes, and peopleDisplays professionalism and remains composed when faced with challengesLearns from experience; modifies behavior to be more effectiveRecognizes one’s own strengths and opportunities for growthLooks to improve efficiency and accomplish objectives within one's own area of responsibilityCommunicating & Influencing Skills :
Developing knowledge of negotiation strategiesDeveloping analytical and problem-solving skillsAble to interact comfortably electronically with business colleagues and follow up on requests to insurance underwritersAbility to articulate complex items in a clear and concise mannerGathers, clarifies, and applies information to provide timely and effective responses to the needs of both internal and external customersResponds to non-standard requests; investigates with assistance from others as neededStrong research and presentation skillsIndividuals must be goal-driven, self-motivated, and comfortable with individual accountability while also being collaborative and comfortable working in a team environment.A demonstrated ability to develop genuine relationships with fellow team members.Dedicated to delivering exceptional customer care to all prospects and clients of the business.Good written and verbal communication skillsDemonstrates consistency between words and actionsConsistently earns trust, loyalty, and respect from othersIdentifies and removes barriers to effective teamworkListens openly and carefully to others’ ideas and suggestions; respects opposing points of view