Architect (Servicenow)

Job Description – ServiceNow Architect

Job Location : Hyderabad, Bangalore and Pune

Role Overview

The ServiceNow Architect will lead the design, architecture, and governance of a new greenfield ServiceNow platform. This role ensures that all modules—ITSM Pro Plus, SPM, IRM, ITOM+AIOps, ITAM, Workflow Data Fabric, and Enterprise Architecture—are implemented in line with best practices, integrated with enterprise tools, and designed for scalability, automation, and measurable ROI.

Key Responsibilities

• Define end-to-end ServiceNow target architecture and ensure alignment with enterprise IT strategy.
• Lead CMDB design and service mapping to provide a centralized, accurate, and integrated source of truth across IT and business services.
• Assess existing ITAM / ISAM tools and observability initiatives; recommend integrated ServiceNow approach vs. fragmented tools.
• Design solutions for RPA workflow migration (UiPath, Automation Anywhere, Blue Prism) into ServiceNow Data Fabric.
• Establish AI and AIOps automation strategies to reduce L1 support load.
• Create business case, ROI model, and phased roadmap with timeline to value realization.
• Oversee technical delivery, integrations (e.g., AD, Azure AD, JIRA, Finance systems, monitoring tools), and compliance with best practices.
• Mentor developers, analysts, and QA teams to ensure consistent design principles.

Skills and Experience