Salesforce Business Analyst

Hello,

We are hiring for ' Salesforce Business Analyst ' for Gurugram location.

Exp : 8+Years

Locs : Gurugram

Work Mode : 5 Days Work from office

Notice Period : Immediate joiners(notice period served or serving candidate)

NOTE : We are looking for Immediate joiners(notice period served or serving candidate)

Apply only If you are Immediate joiners(notice period served or serving candidate)

Apply only if you are having 8+Years of relevant experience as per the JD.

Job description :

We are seeking a dynamic and experienced Manager / Sr. Manager Service to lead and oversee strategic initiatives in Salesforce implementation, IT transformation, customer engagement, and service excellence. The ideal candidate will possess a strong background in program management, with a keen ability to drive customer retention and satisfaction, and develop strategies aligned with business goals.

Primary Job Responsibilities

Salesforce Implementation

• Lead end-to-end Salesforce implementation and optimization projects across business units.
• Collaborate with cross-functional teams to understand business needs and translate them into technical solutions.
• Ensure seamless integration with existing systems and processes.

IT & Service Implementation

Program Management

Customer Engagement & Retention

Strategy Development

Qualifications and Experience

Skills Required

Strategy Development, Program Management