Security Support Engineer II

How do you qualify

• 2 or more years of experience working in an operations environment.
• Background in customer service / support and IT, networking, or IT security incident management.
• Experience driving efficiencies, handling growth, and delivering results.
• Good understanding of IT, Network, or IT SOC best practices and a real passion for continuous improvement.
• Strong organizational skills and work well with contacts in various business subject areas.
• Conversationally and technically fluent in English verbally and written.

Advantageous to have :

• Strong understanding of Networking and Layer 7 Protocols.
• Familiarity with Container technologies (Docker and Kubernetes).
• Knowledge of Data Representation types (XML, JSON, YAML).
• Public cloud experience with Amazon Web Services (AWS), Google Cloud Platform (GCP) and / or Microsoft Azure is preferred.
• Security product / solutions experience (Firewalls, WAFs, DDoS Mitigation) is preferred.
• Strong troubleshooting skills, independent and collaborative.
• Approachable disposition and steadfast in delivering.
• Ability to prioritize and multitask when leading sophisticated technical issues.
• Proven understanding of routing and switching technologies.
• Ability to read different scripting and automation languages (Python, Shell and Ansible).
• Bachelor's degree in technologically relatable field or equivalent practical experience.

Skills Required

Scripting, Customer Support, Networking, Troubleshooting, Security Solutions