No longer accepting applications
(23 / 10 / 2025) Assistant Manager – CRM & Consumer Engagement
Robust KommerceIndia5 hours ago
Job descriptionDesign and manage tiered + points-based loyalty programs spanning all brands. Introduce experiential rewards (VIP previews, styling workshops, influencer-led events). Continuously evaluate program effectiveness and refresh benefits to keep it aspirational. Develop personalized engagement campaigns through email, WhatsApp, and app notifications. Manage automated trigger campaigns (birthdays, anniversaries, win-back, cross-sell). Create compelling social media CRM activations : user-generated content, influencer tie-ups, gamified engagement. Implement referral programs, geo-targeted offers, and seasonal engagement campaigns. Partner with cross-functional teams to drive traffic back to stores and digital platforms. Work closely with store teams to train and onboard customers into loyalty programs. Track and analyse key CRM KPIs : repeat purchase rate, CLV, engagement scores, and cross-brand shopping ratio. Conduct A / B testing to optimize campaign effectiveness. Work with data teams to derive insights and recommend actions for continuous improvement. MBA / Master’s in Marketing, Retail, Communications, or Fashion Management from a reputed MBA / Design institute. 4–6 years of proven experience in CRM / Marketing roles, preferably in retail, fashion, or lifestyle. Strong understanding of customer lifecycle management, loyalty programs, and engagement strategies. Demonstrated ability in data-driven decision making, campaign management, and consumer insights. Proficient in MS Excel & PowerPoint is a must; familiarity with CRM tools (Salesforce, Capillary, MoEngage, easy rewards or equivalent) preferred. Excellent communication, presentation, and stakeholder management skills. Experience in leading small teams / projects with ability to work cross-functionally. Opportunity to work with global premium brands and shape consumer experiences in India. A role with high visibility and impact in driving customer loyalty and repeat business. A collaborative and fast-paced environment encouraging innovation and creativity.
About Us
We are the exclusive Licensee / Master Franchise partner for Myntra's offline International brand business in India for leading fashion and lifestyle brands including Mango, Nautica, and NEXT. With an expanding retail footprint across the country with over 100 exclusive stores and over 130 SIS doors, we are committed to delivering world-class customer experiences both in-store and online.
We are looking for a dynamic and data-driven "Assistant Manager – CRM & Consumer Engagement" to strengthen our relationship with customers, build loyalty in close partnership with our loyalty program partners, and drive repeat and new business through innovative CRM initiatives.
Key Responsibilities include :
1. CRM Strategy & Execution
- Lead the development and implementation of CRM strategies across all customer touchpoints.
- Manage customer data capture, segmentation, and omni-channel integration (POS, e-commerce, social, mobile) with our loyalty management partner.
- Build data-driven customer journeys to improve retention and increase lifetime value.
2. Loyalty Program Design & Management
3. Consumer Engagement Campaigns with close collaboration with our program management partners :
4. Customer Acquisition & Retention Programs
5. Analytics & Performance Tracking
Qualifications & Experience
What We Offer
How to Apply
Interested candidates can apply via LinkedIn or share their profile at : hr@robustkommerce.biz
Create a job alert for this search
Engagement Manager • India
Related jobs
![Assistant Manager / Deputy Manager - CRM [23 / 10 / 2025]](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=Narang%20Realty)
![▷ [23 / 10 / 2025] Closing Manager](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=APTO%20SOLUTIONS%20-%20EXECUTIVE%20SEARCH%20%26%20CONSULTANTS)
![Assistant Manager [23 / 10 / 2025]](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=Ferty9%20Fertility%20Center)
![[23 / 10 / 2025] Assistant IT Manager](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=Azilen%20Technologies)
- Promoted
Assistant Manager - CRM Ops
EmeritusIndia, India Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world.It does this by col...Show moreLast updated: 8 days ago
- Promoted
- New!
▷ (Apply in 3 Minutes) Assistant Manager – CRM & Consumer Engagement
Robust KommerceIndia We are the exclusive Licensee / Master Franchise partner for Myntra's offline International brand business in India for leading fashion and lifestyle brands including Mango, Nautica, and NEXT.With ...Show moreLast updated: 1 hour ago
- Promoted
- New!
(3 Days Left) Assistant Manager - CRM Ops
EmeritusIndia Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world.It does this by col...Show moreLast updated: 1 hour ago
- Promoted
- New!
▷ (23 / 10 / 2025) Assistant Manager Sales Operations
Nextracker Inc.India Role : Assistant Manager – Reporting (Sales Operations).The Assistant Manager – Reporting (Sales Operations) will be based in Hyderabad and will report to the Director – Sales Operations.This role i...Show moreLast updated: 1 hour ago
- Promoted
Assistant Manager – CRM & Consumer Engagement
Robust KommerceIndia About Us We are the exclusive Licensee / Master Franchise partner for Myntra's offline International brand business in India for leading fashion and lifestyle brands including Mango, Nautica, and N...Show moreLast updated: 8 days ago
- Promoted
Assistant Manager – CRM
Amit Enterprises Housing Ltd.India Experience : 8–10 years in CRM or post-sales operations within real estate.Execute and supervise day-to-day post-sales operations across collections, registration, banking coordination, and possessi...Show moreLast updated: 8 days ago
- Promoted
CRM-ASSISTANT MANAGER
CareerfitIndia Communicate our strategy & value propositions to current and prospective alliance partners.Manage relations with customers to ensure smooth financial and product documentation.Complete the required...Show moreLast updated: 18 days ago
- Promoted
- New!
Assistant Manager / Deputy Manager - CRM [23 / 10 / 2025]
Narang RealtyIndia Client Relationship Management : Build and maintain strong relationships with clients, addressing their queries and concerns from booking formalities to possession.
Act as the primary point of contac...Show moreLast updated: 1 hour ago
- Promoted
CRM & Performance Marketing Manager
Dot & Key SkincareIndia Job Description – CRM & Performance Marketing Manager Role Overview We are seeking a data-driven and execution-focused CRM & Performance Marketing Manager to lead lifecycle marketing, customer rete...Show moreLast updated: 8 days ago
- Promoted
- New!
▷ Only 24h Left : Assistant Manager - CRM Ops
EmeritusIndia Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world.It does this by col...Show moreLast updated: 1 hour ago
- Promoted
- New!
▷ (23 / 10 / 2025) Manager
Mount Talent Consulting Pvt Ltd.India Experience in management consulting with focus on shared services / GBS / functional operating models, in shared services design, global operating models, organization structuring, or large-scale t...Show moreLast updated: 1 hour ago
- Promoted
- New!
▷ [23 / 10 / 2025] Closing Manager
APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTSIndia Location : Balewadi / Baner / Tathwade / Katraj.Interview Location : Aundh, Pune.Responsible for understanding the local market dynamics and competitive environment - Responsible to provide a quality s...Show moreLast updated: 1 hour ago
- Promoted
Assistant Manager / Deputy Manager - CRM
Narang RealtyIndia Client Relationship Management : Build and maintain strong relationships with clients, addressing their queries and concerns from booking formalities to possession.
Act as the primary point of contac...Show moreLast updated: 8 days ago
- Promoted
- New!
Assistant Manager (23 / 10 / 2025)
GramPro Business Services Pvt. Ltd.India We Are Hiring : Assistant Manager for a Reputed NBFC.Location : Kadri (Mangalore), Kalidsa Road (Mysore), Koramangala (Bangalore).
Join a reputed NBFC as an Assistant Manager and play a key role in br...Show moreLast updated: 1 hour ago
- Promoted
- New!
Assistant Manager [23 / 10 / 2025]
Ferty9 Fertility CenterIndia Reports To : Head of Contact Center.Compensation : ₹10 – 12 Lakhs Per Annum (Based on relevant experience).We are seeking a highly experienced and results-oriented Assistant Manager – Call Center Sal...Show moreLast updated: 1 hour ago
- Promoted
- New!
▷ (23 / 10 / 2025) Assistant Manager (Corporate Sales) – Sales & Marketing
MAX@HomeIndia Job Title - Assistant Manager (Corporate Sales) – Sales & Marketing.To identify potential corporates / schools for homecare services and achieve monthly / Annual targets.
Selling wellness services l...Show moreLast updated: 1 hour ago
- Promoted
- New!
[23 / 10 / 2025] Assistant IT Manager
Azilen TechnologiesIndia Support the planning, implementation, and maintenance of the organization’s IT infrastructure, ensuring high availability, security, and efficiency of systems and networks.IT team, ensuring smooth ...Show moreLast updated: 1 hour ago
- Promoted
- New!
▷ (23 / 10 / 2025) Assistant Manager - CRM Ops
EmeritusIndia Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world.It does this by col...Show moreLast updated: 1 hour ago
- Promoted
Assistant Manager - CRM Retention
Tata CLiQ FashionIndia We are seeking a dynamic Assistant Manager for CRM & Retention to join our Retention Marketing team.This role is pivotal in driving innovation and executing data-driven CRM strategies across our po...Show moreLast updated: 30+ days ago
- Promoted
- New!
(23 / 10 / 2025) Assistant Manager - Purchase
Soneji Engineering Pvt. Ltd.India Evaluate technical specifications and requirements of materials or components as per project or production needs.Identify and develop reliable suppliers and vendors based on quality, cost, and deli...Show moreLast updated: 1 hour ago