Serosoft - Implementation Consultant - ERP

Description :

We are looking for a Consultant Implementation who will be responsible for managing and delivering successful ERP implementations for educational institutions.

The ideal candidate will have strong functional knowledge, excellent project execution capabilities, and a customer-first mindset to ensure smooth client onboarding and system adoption.

Key Responsibilities :

• Conduct requirement-gathering workshops and stakeholder interviews to understand client needs and define functional specifications.
• Lead end-to-end ERP implementation projectsincluding planning, execution, monitoring, risk mitigation, and client communication.
• Configure ERP modules based on client-specific business processes, ensuring timely and high-quality delivery.
• Deliver engaging functional training sessions for stakeholders and end-users, both remotely and on-site.
• Collaborate with cross-functional teams to troubleshoot issues, provide resolutions, and ensure successful deployments.
• Maintain clear and consistent communication with clients and senior management regarding project progress, milestones, and risks.
• Create and maintain comprehensive project documentation, including Statements of Work (SoWs), User Acceptance Testing (UAT) plans, and change requests.
• Provide effective post-go-live support to ensure client satisfaction and solution adoption.
• Understand the difference between project-based and product-based delivery models; adapt approaches accordingly.
• Coordinate with the product team to align on client requirements and enhancements during and after implementation.
• Adhere to project timelines and schedules while ensuring all deliverables meet defined standards.
• Perform data mapping and validation activities to support system configuration and data migration.
• Conduct prototype development for client-specific use case scenarios.
• Efficiently handle and resolve client queries, offering functional guidance and practical workarounds when needed.
• Troubleshoot ERP issues during and post-implementation, ensuring minimal disruption to client operations.

Education & Experience :

Skills :

What We Offer?

At Serosoft, we believe in fostering a culture of innovation, collaboration and excellence. Discover what makes Serosoft the perfect place to thrive.

(ref : hirist.tech)