Executive HRBP

Job Title : Executive – Human Resource Business Partner (HRBP)

Location : Bhopal

Company : IGT Solutions Pvt. Ltd.

Industry : IT & BPM – Travel, Transportation, and Hospitality Domain

Company Overview :

IGT Solutions Pvt. Ltd. is a global leader in IT and Business Process Management (BPM) services, dedicated to delivering innovation and operational excellence across the Travel, Transportation, and Hospitality sectors. With over 10,000+ travel industry experts and 15 state-of-the-art delivery centers worldwide, IGT offers comprehensive solutions in Application Development, Mobility, Testing, Analytics, Contact Center Services, Back Office Operations, and Consulting.

IGT is committed to a diverse and inclusive workplace and provides equal employment opportunities without regard to age, gender, race, religion, disability, or other protected statuses.

Job Summary :

We are seeking a dynamic and experienced Executive – HR Business Partner (HRBP) to join our team in Gurgaon . This role will lead HR operations for the assigned vertical / process, support business functions, drive employee engagement and retention initiatives, and ensure policy compliance.

Key Responsibilities :

Employee Relations : Address and resolve employee queries and concerns efficiently; track and report resolution Turnaround Time (TAT).

Compliance & Policy Adherence : Enforce labor laws, company discipline, and the Code of Conduct.

Attrition Management : Maintain attrition at or below 5%.

Employee Engagement : Lead engagement activities, facilitate action planning, record meeting outcomes, and ensure timely follow-ups.

Performance Management : Ensure timely KRA sign-offs for new joiners and during internal movements; monitor half-yearly and annual appraisals.

Training Compliance : Track training plan adherence for the assigned vertical / process.

Exit Management : Conduct exit interviews, analyze survey data, and present actionable insights and trends.

Retention Strategies : Implement effective strategies to enhance employee retention and workplace satisfaction.

Branding & Market Intelligence : Support employer branding and monitor industry HR best practices.

Policy Compliance : Ensure adherence to internal policies including Security, Privacy, Zero Tolerance, Disciplinary, and Learning Agreements.

Qualifications :

Education : Graduate in any field (preferably with a degree in Psychology, Industrial Relations, or Human Resource Management).

Experience : Proven experience in HR Generalist or Specialist roles, especially in labor relations and employee engagement in a BPO / Call Center environment.

Skills & Competencies :

Proficiency in MS Office tools (Excel, PowerPoint, Word)

Strong analytical and problem-solving skills

Basic understanding of labor laws and HR practices

Ability to multitask and manage deadlines

Excellent verbal and written communication skills

Strong interpersonal and conflict-resolution abilities

Additional Information :

Work Environment : Onsite role (Bhopal office)

Work Schedule : Flexibility to work in shifts (rotational) .

Why Join IGT Solutions?

Become part of a global leader that drives meaningful transformation in the travel and hospitality domain. At IGT, you’ll have the opportunity to shape HR practices, contribute to a culture of excellence, and grow your career in a dynamic, people-first environment.