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Immediate Start : Retention Marketing Manager

Immediate Start : Retention Marketing Manager

Ajmal Perfumes IndiaIndia
8 hours ago
Job description

About Ajmal Perfumes

Ajmal Perfumes is one of the most trusted names in the world of fragrances — a legacy brand with over 70 years of excellence. As a pioneer in the art of Arabian perfumery, Ajmal blends heritage with innovation, delivering high-quality, long-lasting fragrances across 90+ retail outlets and a thriving online D2C business.

We’re now looking for a Retention Marketing Manager to lead the growth of our customer lifecycle marketing — ensuring that every Ajmal customer becomes a lifelong loyalist.

Role Overview

As the Retention Marketing Manager, you will be responsible for driving repeat purchase, customer engagement, and loyalty across Ajmal’s D2C ecosystem. You will own end-to-end CRM and retention strategy across email, SMS, WhatsApp, push notifications, and loyalty programs — leveraging data to create meaningful and personalized customer experiences.

This is a high-impact role that sits at the intersection of data, creativity, and strategy, aimed at building India’s strongest fragrance loyalty base.

Key Responsibilities

  • Retention Strategy : Develop and execute a comprehensive CRM and lifecycle marketing roadmap for Ajmal Perfumes India.
  • Customer Journey Mapping : Build segmented and automated customer journeys — from first purchase to repeat and loyal customers.
  • Campaign Ownership : Plan, create, and optimize campaigns across email, SMS, WhatsApp, and push channels to drive engagement and repeat revenue.
  • Loyalty & Subscription Programs : Conceptualize and launch initiatives that increase LTV (lifetime value) and retention rate.
  • Analytics & Insights : Track and analyze performance using tools like GA4, Shopify, Klaviyo (or similar), and dashboards to optimize campaigns.
  • Cross-Functional Collaboration : Work closely with brand, performance, and product teams to create cohesive customer experiences.
  • Churn Reduction : Build predictive models and win-back strategies to re-engage dormant customers.
  • Experimentation : Continuously A / B test messaging, segmentation, and incentives to improve retention metrics.

Requirements

  • 5–8 years of experience in D2C retention or CRM marketing, preferably in beauty, lifestyle, or FMCG categories.
  • Proven experience managing customer lifecycle programs and loyalty strategies on platforms like Klaviyo, WebEngage, MoEngage, or Clevertap.
  • Strong understanding of Shopify Plus, Google Analytics 4 (GA4), and customer data segmentation.
  • Data-driven mindset with the ability to interpret insights and translate them into actions.
  • Experience working closely with creative, tech, and product teams.
  • Excellent communication and storytelling skills — ability to turn data into human connections.
  • A genuine interest in luxury, lifestyle, or perfumery is a plus.

    • What We Offer

  • Opportunity to shape retention strategy for one of India’s most iconic perfume brands.
  • Collaborative and entrepreneurial work environment with strong growth potential.
  • Competitive compensation and performance-based rewards.
  • Work directly with senior leadership and contribute to Ajmal’s D2C growth story.
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    Marketing Manager • India