Hiring For Customer Support - French &English

We are looking for a dynamic and customer-oriented  Bilingual Customer Support Representative  fluent in both  French and English  to join our team. The ideal candidate will play a crucial role in providing exceptional support to our French and English-speaking customers. You will be responsible for addressing customer inquiries, troubleshooting issues, and ensuring customer satisfaction through effective communication in both languages.

Key Responsibilities :

• Provide outstanding customer service via phone, email, or chat in both French and English.
• Respond to customer inquiries and resolve issues in a timely and efficient manner.
• Offer product support, answer questions, and assist with any technical issues or concerns.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with internal teams to address complex customer issues and provide solutions.
• Maintain a high level of product knowledge and stay updated on new features or changes.
• Ensure all customer interactions are positive and contribute to a high level of customer satisfaction.
• Escalate issues as needed to ensure resolution in alignment with company standards and policies.
• Adhere to company service standards, guidelines, and best practices.

Qualifications :

Preferred Qualifications :

Skills Required

Customer Support