Inside Sales Executive
TIGI HRMumbai, Maharashtra, India30+ days ago
Job descriptionFluent English & Hindi; clear, engaging phone presence. 1–3 years’ experience in B2C inside sales, telesales, or customer success (EdTech or digital products preferred). Proven record of hitting monthly revenue / conversion targets. Comfortable with a 6-day work week (rolling saturday or sunday off, timing 10am -7 pm). Proficient with CRMs, spreadsheets, and virtual meeting tools. High empathy, consultative mindset, and strong objection-handling skills. Experience in the EdTech sector is a significant plus.
Key Responsibilities :
- Lead Engagement & Conversion : Call, WhatsApp, and email inbound leads; perform needs analysis; convert prospects to paying customers for flagship courses.
- Upsell & Cross-Sell : Recommend advanced programs, bundles, and learning toys to existing users; achieve monthly revenue targets
- Product Mastery : Develop deep knowledge of pedagogy, outcomes, and succes stories to deliver confident, consultative pitches.
- Pipeline Management : Maintain accurate CRM records; track follow-ups, deal stages, and daily call metrics for clear reporting
- Customer Experience : Provide empathetic, solution-oriented support; resolve queries and coordinate with support teams when needed
- Market Feedback Loop : Share insights with marketing, product, and activation teams to sharpen campaigns and user journeys
Must-Have Qualifications
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Inside Sales Executive • Mumbai, Maharashtra, India