Digital Content Project Manager

Purpose of the role

The Digital Content Project Manager plays a critical role in delivering the International Schools Partnership's (ISP) School Website Enrolment Project (SWEP) — a large-scale digital initiative that brings together over 100 schools onto a shared platform, while celebrating the unique story of each.

With strategy, structure and processes already in place, this role is focused on execution. You will be responsible for ensuring that every school website is delivered on time, to standard, and in a way that supports enrolment outcomes. You will coordinate across internal editors, project support, school leaders, regional marketing teams, and our Milan-based vendor to move each site through the agreed workflow — unblocking challenges, safeguarding quality, and maintaining clear visibility across the programme.

This is a delivery leadership role that requires high editorial standards, strong stakeholder coordination, and a clear grasp of what makes content impactful for families. You will ensure that all school sites reflect their individual character while aligning with ISP's brand tone, purpose and value proposition — helping families find the information they need quickly and confidently.

Key Responsibilities – Digital Content Project Manager

• Lead and manage the operational delivery of website builds for over 100 schools across multiple regions.
• Coordinate timelines, dependencies, and QA processes, ensuring consistency and accuracy across sites.
• Oversee English content quality; review editorial tone, grammar, messaging clarity and SEO alignment.
• Work cross-functionally with content editors, regional marketing teams, heads of school, and vendor partners.
• Manage progress tracking via Monday.com and SharePoint, escalating blockers and driving timely resolutions.
• Support conversion optimisation by implementing feedback from CRO reports and performance analytics.
• Ensure brand consistency across languages, coordinating with Spanish / Portuguese vendors and flagging content risks.
• Uphold governance, reporting and project budget processes, attending fortnightly steering meetings and reviews.

Skills, Qualifications And Experience

• 5+ years of experience in digital content delivery, editorial operations or multi-site web projects.
• Expert command of English with proven editorial judgement and the ability to elevate written content.
• Strong project leadership and stakeholder engagement experience, including cross-time zone collaboration.
• Familiarity with CMS tools (e.g. Pimcore), project management platforms (e.g. Monday.com), and SEO / CRO tools.
• Experience managing content quality across internal and vendor teams, with a clear sense of ownership.
• Confident running meetings, tracking deliverables, and pushing for accountability in delivery.

What We're Looking For

• Experience in education, international development, or brand-driven multi-market environments.
• Background in content Quality Assurance, localisation or editorial leadership.
• Spanish or Portuguese reading ability a bonus, but not essential.
• Understanding of conversion optimisation (CRO), search behaviour, and UX writing principles.

ISP principles

Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding and Health & Safety issues and acting and following up on all concerns appropriately.

Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.

Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.

Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.

Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

ISP leadership competencies

You consistently demonstrate and role-model the ISP Leadership Competencies in all that you do :

• Collaboration. Takes an active part in leading their function; is cooperative and a genuine team player, developing positive, supportive relationships with colleagues to solve problems and maximise opportunities.
• Learning & getting better. Continually demonstrates personal commitment and passion for learning and getting better using evidence and feedback, supporting others in their continual learning, development and growth.
• Innovation leadership. Is good at creating an environment where ideas for learning initiatives and services are generated and can motivate and inspire others through the process of creation through to completion.
• Outcome driven. Can be counted on to find solutions. Is consistently looking to exceed goals and is focused on KPIs.
• Resilience. Can deal with setbacks and challenges calmly and effectively.
• Community focus. Is committed to meeting and exceeding the needs and expectations of our students and their families.
• Integrity & ethical management. Has the ability to work ethically and with integrity; helps others feel valued; upholds and models the ISP Vision, Purpose and Principles.
• Leading & inspiring others. Supports, encourages and inspires students, colleagues and teams so that they give their best.
• Understanding people. Is a very good judge of talent, can objectively articulate the strengths and motivations of people inside or outside the organisation.
• Influencing & communication. Consistently informs, influences and inspires students, parents and colleagues through timely and effective communication.
• Agile. Responds and adapts to changing circumstances; manages and solves problems by providing solutions in a climate of ambiguity.
• Strategic, commercial & financial awareness. Has the ability to apply understanding of the business and industry to improve effectiveness and profitability.
• Planning & decision making. Makes decisions on the best course of action and then plans, organises, prioritises and balances resources to achieve the desired outcome.
• Diversity & equity. Has the sensitivity, awareness and skill to understand the values, behaviours, attitudes and practices across cultures that supports all children and adults to learn and work effectively.

ISP commitment to safeguarding principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

All postholders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years' employment history.

ISP commitment to diversity, equity, inclusion, and belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.

Skills Required

Content Quality Assurance, CRO tools