Customer Delight Associate

Key Responsibilities :

• Respond to customer queries on live chat email and social media (DMs / comments) in a timely and professional manner. Outcall the customers if and when its required.
• Deliver clear accurate and empathetic responses to user issues or feedback.
• Understand and troubleshoot common issues related to app functionality subscriptions and content access.
• Escalate unresolved or technical issues to relevant internal teams as needed.
• Maintain a positive tone and uphold brand voice across all customer communications.
• Identify patterns in customer feedback and flag them for internal improvements.
• Keep records of user interactions comments and issues using internal tools.

Requirements :

About KUKU

Founded in 2018 KUKU is India s leading storytelling platform offering a vast digital library of audio stories short courses and microdramas. KUKU aims to be India s largest cultural exporter of stories culture and history to the world with a firm belief in Create In India Create For The World .

We deliver immersive entertainment and education through our OTT platforms : Kuku FM Guru Kuku TV and more. With a mission to provide high-quality personalized stories across genres from entertainment across multiple formats and languages KUKU continues to push boundaries and redefine India s entertainment industry.

Website :

Android App : Google Play

iOS App : App Store

LinkedIn : KUKU

Ready to make an impact Apply now!

ticketing systems,voice support,email support,english,hindi,freshchat,social media,freshdesk,nugget,communication,yellow,customer support,customer success

Key Skills

English Speaking,Catering,Marine Biology,Entry Level,Computer Engineering

Employment Type : Full Time

Experience : years

Vacancy : 1