Technical Support Specialistphonon, automating outcomes • Vadodara, Gujarat, India
Technical Support Specialist
phonon, automating outcomes • Vadodara, Gujarat, India
22 days ago
Job descriptionAssist the Sales and Pre-Sales teams with solution design, prototypes, and customer flow development . Conduct product demonstrations and technical walkthroughs for clients and partners. Support customer onboarding with configuration, testing, and handover documentation. Create and maintain reusable solution templates for faster deployment. Gather and relay customer feedback to improve product features and support workflows. Prepare FAQs, knowledge base articles, and user guides. Contribute to internal automation using shell scripts , database queries, and productivity tools. Strong communication and problem-solving abilities with a customer-first mindset. Proficiency in Shell Scripting and SQL / MongoDB for troubleshooting and analysis. Familiarity with Zoho Desk / Zoho CRM or equivalent ticketing and workflow tools. Sound understanding of web technologies (API calls, JSON, HTTP requests preferred). Ability to understand business requirements and translate them into product configurations. Bachelor’s degree in Computer Science, Engineering, or a related field. Minimum 5 years of experience in technical support, customer success, or solution engineering roles. Experience in SaaS / Communication / Automation platforms preferred. High IQ and curiosity to learn. Strong sense of ownership and accountability. Empathetic communicator who thrives under customer-facing situations. Excellent time management and multitasking skills.
Technical Support Specialist
Location : Vadodara (Head Office)
Experience : Minimum 5 years
Role Overview
We are seeking a Technical Support Specialist who combines deep technical understanding with strong customer empathy. This individual will serve as the bridge between customers, product, and sales teams — ensuring smooth onboarding, quick resolution of operational issues, and effective demonstration of our platform capabilities.
Key Responsibilities
1. Customer Support & Operations
- Respond promptly to customer tickets and queries with accuracy, empathy, and professionalism.
- Troubleshoot and resolve technical issues across our product suite (voice, messaging, automation).
- Coordinate with internal engineering and product teams for escalations and issue tracking.
- Document and track issues, resolutions, and feedback using Zoho Desk / CRM .
2. Product & Sales Enablement
3. Continuous Improvement
Required Skills
Qualifications
Personality Traits
Create a job alert for this search
Technical Support Specialist • Vadodara, Gujarat, India
Related jobs
)
Technical Support Specialist
Confidential • Vadodara, India
This individual will serve as the bridge between customers, product, and sales teams — ensuring smooth onboarding, quick resolution of operational issues, and effective demonstration of our platfor...Show more
Last updated: 16 days ago • Promoted
Technical Support Engineer
Atlassian • Vadodara, IN
Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show more
Last updated: 22 days ago • Promoted
MS D365 BC Senior Support Specialist
Sikich India • Vadodara, IN
MS D365 BC Senior Support Specialist.D365 Business Central (BC) team to provide functional and / or technical support to end users, troubleshooting system issues, and assist with system enhancements....Show more
Last updated: 10 days ago • Promoted
Senior Customer Support Engineer
StitchFin • Vadodara, IN
StitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions.We’re building next-generation healthcare automation powered by AI.Our platform helps h...Show more
Last updated: 24 days ago • Promoted
Technical Support Engineer
TalentBridge • Vadodara, Gujarat, India
Act as the first point of contact for clients, ensuring first call resolution by troubleshooting and resolving issues effectively.
Listen carefully to client concerns, educate them on solutions, and...Show more
Last updated: 3 days ago • Promoted
MS D365 BC Support Specialist
Sikich India • Vadodara, IN
D365 Business Central (BC) team to provide functional and / or technical support to end users, troubleshooting system issues, and assist with system enhancements.
The ideal candidate will have hands-o...Show more
Last updated: 10 days ago • Promoted
Technical QA Specialist (Curriculum and Labs)
KodeKloud • Vadodara, IN
KodeKloud is a fast-growing EdTech SaaS company dedicated to transforming the way businesses and individuals upskill their teams and themselves in DevOps, Cloud Computing and IT by offering hands-o...Show more
Last updated: 7 days ago • Promoted
PPC Specialist
Zada Zada Agency • Vadodara, IN
ZADA ZADA is an agency focused on ecommerce brands.We are passionate about driving measurable results and helping our e-commerce clients succeed.
We are looking for a data-driven and creative PPC Sp...Show more
Last updated: 7 days ago • Promoted
System Integration Specialist
Alp Consulting Ltd. • Vadodara, IN
AI Automation & Integration Developer.AI Automation & Integration Developers.You’ll design and implement automation workflows using.
APIs and enhancing business productivity with AI-driven solutions...Show more
Last updated: 23 days ago • Promoted
Technical Solutions Manager
Lumileds • Vadodara, IN
Lumileds International is a global leader in LED technology, innovation, and solutions for the automotive, display, illumination, mobile, and other markets where light sources are essential.Our app...Show more
Last updated: 5 days ago • Promoted
Technical Support Engineer
Cyvica Technologies • Vadodara, IN
Cyvica Technologies Pvt Ltd is a leading cloud and security solutions provider, empowering businesses to adopt Microsoft Cloud with confidence and advanced protection.
We specialize in Azure, Micros...Show more
Last updated: 2 days ago • Promoted
Technical Application Specialist
Meril • Vadodara, IN
The Technical Application Specialist – Orthopedics is responsible for providing technical expertise, clinical support, and training on orthopedic products and solutions to healthcare professionals....Show more
Last updated: 8 days ago • Promoted
Desktop Support Specialist
SISL Global • Vadodara, IN
Shift Timings : 7 : 00 am TO 15 : 00 pm IST.Provide second-level technical support for desktop / laptop hardware, software, and peripheral.
Diagnose and resolve advanced technical issues escalated from th...Show more
Last updated: 15 days ago • Promoted
NetSuite Technical Specialist
Somnetics (Som Imaging Informatics Pvt. Ltd.) • Vadodara, IN
Company : Som Imaging Informatics Pvt.Location : Kolkata (Remote – US Shift).SOMNETICS is seeking a skilled NetSuite Technical Specialist who is hands-on and with additional experience in Celigo Inte...Show more
Last updated: 30+ days ago • Promoted
Senior Technical Support Engineer
Atlassian • Vadodara, IN
Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show more
Last updated: 9 days ago • Promoted
Nepali Customer Support Specialist
VerbiQ • Vadodara, IN
Nepali Customer Support Specialist.We are seeking a skilled Customer Support Specialist proficient in.This role involves resolving inquiries, providing product information, and ensuring customer sa...Show more
Last updated: 4 days ago • Promoted
Salesforce Support Specialist
Qualifacts • Vadodara, Gujarat, India
FOR INTERVIEW APPLY ON THIS LINK : .Qualifacts_External_Careers / job / Vadodara / Salesforce-Support-Specialist_R-102023.
Assist with user and license management including new user setup / deactivation, role...Show more
Last updated: 21 days ago • Promoted
Implementation Specialist
HighRadius • Vadodara, IN
The Consultant will be responsible for owning and executing HighRadius Cloud product implementations for Fortune 2000 clients.
The Consultant is responsible for delivering the project with good qual...Show more
Last updated: 23 days ago • Promoted