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Business Relationship Manager

Business Relationship Manager

beBeeCustomerRelationshipKanpur, Uttar Pradesh, India
2 days ago
Job description

Job Summary

We are seeking a skilled Business Analyst to join our team. As a Business Analyst, you will serve as a bridge between business stakeholders and the technical team to ensure that our CRM solutions meet business needs and drive customer success.

  • You will collaborate with business stakeholders to understand CRM needs, goals, and processes across sales, marketing, and customer service teams.
  • Document and prioritize business requirements, ensuring alignment with CRM objectives.
  • Define system features, workflows, and business processes, ensuring they are mapped to CRM capabilities.
  • Work with technical teams to configure and customize CRM platforms (e.g. Salesforce, Microsoft Dynamics, Hubspot) based on business requirements.
  • Provide recommendations on CRM best practices and tools that optimize customer relationship management and drive business growth.

Responsibilities

As a Business Analyst, your key responsibilities will include :

  • Analyzing and streamlining existing customer-related processes, identifying bottlenecks, inefficiencies, and opportunities for automation.
  • Designing and developing dashboards, reports, and performance metrics for stakeholders.
  • Providing training and ongoing support for CRM users across different departments.
  • Working closely with marketing, sales, customer service, and IT teams to define CRM requirements, optimize processes, and deliver impactful solutions to enhance customer relationships and business performance.

    • Requirements

    To be successful in this role, you will need :

  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Familiarity with CRM systems and their implementation.
  • Experience working with cross-functional teams.

    • What We Offer

    We offer a competitive salary and benefits package, including :

  • A collaborative and dynamic work environment.
  • Ongoing professional development and training opportunities.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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    Relationship Manager • Kanpur, Uttar Pradesh, India