Customer Service Specialist

Company Description

Dewyskin is a dynamic digital marketing and customer engagement company, specializing in authentic video reviews for leading beauty, wellness, and lifestyle brands on platforms like Amazon, Flipkart, Instagram, Facebook, and YouTube Shorts. Our focus is on helping businesses build trust and enhance online reputation through genuine customer feedback. By leveraging innovative telecalling, influencer coordination, and video marketing strategies, we drive brand visibility, customer engagement, and conversions. Committed to connecting exceptional products with real user experiences, our mission is to amplify authentic voices in the marketplace.

Role Description

This is a full-time remote role for a Customer Success Specialist. The Customer Success Specialist will be responsible for managing customer interactions, ensuring satisfaction, and resolving inquiries quickly and effectively. Daily tasks include delivering top-tier customer support, providing clear and empathetic communication, analyzing customer concerns, and identifying opportunities to improve customer experiences. The role also involves building strong relationships and ensuring ongoing client success and loyalty.

Qualifications

Strong skills in Customer Service, Customer Support, and a commitment to ensuring Customer Satisfaction

Excellent Communication skills with the ability to respond clearly, professionally, and empathetically

Analytical Skills to understand customer needs and identify areas for improvement

Proficiency in CRM tools and experience in handling customer service technologies

Problem-solving mindset with a customer-focused approach

Ability to work independently in a remote setup and collaborate with a dynamic digital team

Educational background in Business, Marketing, or relevant fields is a plus