AR / AP Process Lead

JOB DESCRIPTION Role Overview

The AR, Collections & AP Specialist is responsible for managing the full lifecycle of Synup’s Accounts Receivable and Accounts Payable processes — including invoice tracking, dunning workflows, collections follow-ups, updating cashflow forecasts, and executing the AP payout calendar.

This role works closely with Finance, Customer Success, Sales, and the CEO, and is critical to reducing DSO, improving cashflow, and ensuring operational discipline across AR / AP.

This position is based in India , with daily overlap during US mornings (EST) . Work timings - 4 PM to 1 AM

Responsibilities Accounts Receivable & Collections

• Monitor Chargebee dunning for overdue invoices
• Manage Zoho Desk AR tickets and maintain accurate status updates
• Execute manual follow-up sequences :
• Friendly reminders
• Payment due reminders
• Escalation notices
• Final reminders before suspension
• Call AP departments for overdue balances according to established cadence
• Update cashflow forecast sheet with expected payments
• Generate manual invoices when required and send to client AP
• Mark accounts delinquent in system
• Own daily governance with key stakeholders
• Prepare data for collection agency when accounts reach 120+ days
• Track all communication in Zoho Desk

Accounts Payable

Reporting

Required Skills