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Associate Process Excellence Lead

Associate Process Excellence Lead

ConfidentialChennai, Hyderabad / Secunderabad, Telangana, Pune
30+ days ago
Job description

Roles and Responsibilities :

Process Generation and Maintenance :

  • Develop and document new operational processes in alignment with organisational needs.
  • Maintain existing processes, ensuring they are up-to-date and compliant with industry standards.
  • Regularly review and update process documentation to reflect changes in business requirements or operational practices.
  • Find creative ways to use and embed Generative AI in process creation, upkeep and in the process itself.

Process Development :

  • Identify opportunities for process improvements and optimisation.
  • Collaborate with cross-functional teams to design and implement process enhancements.
  • Ensure that all process developments are thoroughly tested and validated before deployment.

    • Process Governance :

  • Establish and enforce governance frameworks for operational processes.
  • Monitor process compliance and performance metrics to ensure adherence to established standards.
  • Conduct regular audits and reviews to identify areas for improvement and ensure continuous process improvement.

    • Engagement with Business Representatives :

  • Act as a liaison between the Process Excellence team and business representatives.
  • Facilitate workshops and meetings to gather requirements, provide updates, and address concerns related to operational processes.
  • Foster strong relationships with stakeholders to ensure alignment and collaboration on process initiatives.

    • Incident, Service Request, Problem, Change, and CMDB Management :

  • Oversee the lifecycle of incidents, service requests, problems, changes, and CMDB entries.
  • Ensure that these processes are integrated, efficient, and support the overall operational objectives of the organisation.
  • Provide guidance and support to operational teams in the execution of these processes.

    • Qualifications :

  • Minimum of 3 years of experience in process management or a similar role.
  • Strong understanding of ITIL principles and best practices.
  • Proven experience in developing and governing operational processes.
  • Excellent communication and interpersonal skills.
  • ServiceNow experience is a strong plus.
  • Jira and Confluence experience is a plus.
  • Using any Generative AI at a work setting is a plus.
  • Ability to work collaboratively in a team environment.
  • Strong analytical and problem-solving skills.
  • Proficiency in process management tools and software.

    • Preferred Qualifications :

  • ITIL Foundation certification.
  • Experience with ServiceNow or similar IT Service Management (ITSM) tools.
  • Knowledge of Lean Six Sigma methodologies.

    • Skills Required

    Process Management, Itil, Servicenow, Jira

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