IVR Tester

Key Responsibilities :

• Perform manual and automated IVR testing using Cyara with clear understanding of software QA methodologies, tools, and processes.
• Analyze IVR requirements using call flow diagrams and prepare detailed test plans, test cases, and scripts.
• Execute test cases and document results, ensuring adherence to quality standards.
• Conduct end-to-end IVR testing from call initiation to agent transfer, including Voice Biometrics and Conversational IVR systems.
• Execute stress / load testing using tools like Hammer or Cruncher.
• Perform IVR report testing, basic agent toolbar testing, and test estimations for projects.
• Identify and report bugs, track test progress, and provide timely updates.
• Collaborate with cross-functional teams and support junior team members with mentorship and guidance.
• Perform risk analysis and contribute to continuous quality Skills & Experience :
• 6+ years of experience in IVR testing, with at least 3+ years using Cyara.
• Good understanding of Genesys Cloud and On-Prem platforms.
• Experience in banking or financial services domain preferred.
• Hands-on experience with Voice Biometrics, Speech IVRs, and Agent Toolbars.
• Strong analytical, documentation, and communication skills.
• Experience working in agile environments and managing multiple projects simultaneously.

(ref : hirist.tech)