CRM Architect

Key Accountabilities / Deliverables :

 Work closely with key stakeholders to map business processes and create a custom solution across Sales and Service cloud, Marketing cloud, Data cloud and other CRM products.

 Design and implement scalable and efficient CRM solutions tailored to business requirements.

 Collaborate with stakeholders to gather and analyze business requirements and translate them into technical specifications.

 Lead the technical design and architecture of Salesforce &other CRM implementations, including custom development and integrations with third-party applications.

 Provide guidance and support to development teams throughout the implementation lifecycle.

 Conduct code reviews and ensure best to recommend solutions that optimize performance and functionality.

 Facilitate workshops and training sessions for end-users to ensure successful adoption of Sales & Marketing solutions.

 Assist in troubleshooting and resolving technical issues related to Salesforce and other CRM applications.

QUALIFICATIONS & EXPERIENCE :

 Bachelor's degree in computer science or a related field is required; desired Master's degree.

 7+ years of professional experience in software architecture or senior software engineering capacity at enterprise scale

 Deep understanding of Salesforce Sales, Service, Experience Clouds, Event Monitoring, Marketing Cloud.

 Proven experience as a Salesforce Solutions Architect or in a similar role.

 Familiarity with integration tools and APIs (e.g., REST / SOAP)

 Excellent problem-solving skills and attention to detail

 Strong communication and interpersonal skills to interact with clients and team members effectively

 Ability to work independently and manage multiple projects simultaneously.

 Experience in managing large-scale, cross-functional projects or services is preferred.

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Skills Required

Data Analysis, Api Integration, Cloud Solutions, Database Management, System Architecture, Security Compliance, User Experience, Project Management, Technical Documentation