Zendesk SpecialistCozzera • vizianagaram, India
Zendesk Specialist
Cozzera • vizianagaram, India
1 day ago
Job descriptionImplement automated ticket routing, priority rules, and escalation processes. Enhance agent productivity through optimized macros, shortcuts, and workspace design. Build dashboards for SLA tracking, team performance, CSAT / NPS visibility, and operational metrics. Provide insights to improve handling time, backlog management, and operational efficiency. Create and maintain playbooks, process documents, and SOPs. Define and enforce Zendesk best practices for support operations. Integrate Zendesk with CRM systems, chat platforms, internal tools, and third-party apps. Ensure smooth data flow across systems for unified support operations. Support integration of AI chatbots, AI-guided workflows, and automated response systems. Optimize AI-based support flows for faster resolution and better customer experience. Work closely with Customer Support teams to understand pain points and deliver enhancements. Provide training, documentation, and knowledge transfer to support teams. 5+ years of hands-on experience as a Zendesk Specialist / Zendesk Administrator . Deep expertise in macros, triggers, automations, views, forms, SLAs, routing, and workflows. Experience integrating Zendesk with CRM & third-party tools. Strong understanding of reporting, analytics, and dashboard creation. Hands-on experience improving agent productivity and customer satisfaction metrics. Knowledge of AI chatbot setup or AI-powered assistance tools (preferred). Strong communication skills and the ability to work independently in a 4-hour daily schedule.
Position : Zendesk Specialist
Experience : 5+ Years
Employment Type : Half-Day (4 Hours per Day)
Location : Remote – India
About the Role
We are seeking an experienced Zendesk Specialist to own, configure, and optimize our Zendesk ecosystem. This role is ideal for a highly skilled professional who understands customer support operations and knows how to transform Zendesk into a fully optimized, automated, and data-driven support platform.
You will work closely with support teams, product teams, and cross-functional stakeholders to ensure Zendesk is configured for maximum efficiency, automation, and customer satisfaction.
Key Responsibilities
Zendesk Setup & Configuration
- Configure Zendesk end-to-end : ticket forms, screens, user fields, views, macros, SLAs, and routing rules.
- Build and refine business rules, triggers, and automations for advanced workflow management.
Workflow Optimization
Reporting & Analytics
Documentation & Best Practices
Integrations
AI Integration
Collaboration & Support
Required Skills & Qualifications
Create a job alert for this search
Specialist • vizianagaram, India
Related jobs
These long-term, fully remote freelance roles are ideal for engineers with strong hands-on experience in AWS, Azure, or Google Cloud who want to build scalable, secure, high-performance cloud solut...Show more
IT operations, infrastructure management, and enterprise system environments for international clients.These fully remote, long-term freelance roles are ideal for engineers experienced in managing ...Show more 
Zendesk Specialist
Cozzera • Vizianagaram, Republic Of India, IN
This role is ideal for a highly skilled professional who understands customer support operations and knows how to transform Zendesk into a fully optimized, automated, and data-driven support platfo...Show more
Last updated: 1 day ago • Promoted
Customer Service Specialist
Moonpreneur Inc • vizianagaram, andhra pradesh, in
Silicon Valley ed-tech company on a mission to upskill students between 7-17 years and with tech and entrepreneurial skills.
With a focus on STEAM and future-oriented streams, Moonpreneur aims at em...Show more
Last updated: 30+ days ago • Promoted
Middleware Integration & Guest Personalization Platform Developer
RapidBrains • vizianagaram, andhra pradesh, in
Middleware Integration & Guest Personalization Platform Developer.We are seeking an experienced Developer / Technical Consultant to lead the development of a middleware-based integration platform and...Show more
Last updated: 17 hours ago • Promoted • New!
Salesforce developer (FSC, Omnistudio & Omniscript)
Indsafri • vizianagaram, andhra pradesh, in
We are seeking a Salesforce Consultant with expertise in.Financial Services Cloud (FSC).This role focuses on designing and implementing FSC solutions tailored for financial institutions, while leve...Show more
Last updated: 17 hours ago • Promoted • New!
Ms D365 Bc Senior Support Specialist
Cozzera • Vizianagaram, Republic Of India, IN
Position : Zendesk SpecialistExperience : 5+ YearsEmployment Type : Half-Day (4 Hours per Day)Location : Remote – IndiaAbout the RoleWe are seeking an experienced Zendesk Specialist to own, configure, ...Show more
Last updated: less than 1 hour ago • Promoted • New!
Peoplesoft Functional Consultant
Digivance Solutions • vizianagaram, andhra pradesh, in
Position : Oracle PeopleSoft HCM Techno-Functional Consultant.The role involves requirement analysis, solution design, development, and support for PeopleSoft HCM modules.
Image 32+; recommend and im...Show more
Last updated: 8 days ago • Promoted
Cloud Engineer - Full Remote (Global Cloud-Native Projects)
SkillsCapital • vizianagaram, andhra pradesh, in
Remote
Last updated: 5 hours ago • Promoted • New!
Cyber Security Specialist
Tata Consultancy Services • vizianagaram, andhra pradesh, in
TCS is Hiring – Saviynt / IAM Integration.Are you skilled in Saviynt and passionate about Identity & Access Management (IAM) and Integration Technologies?.
Here’s your chance to join Tata Consultanc...Show more
Last updated: 25 days ago • Promoted
Cloud Cost Optimization Engineer
techjays • vizianagaram, andhra pradesh, in
What makes Techjays an inspiring place to work.At Techjays, we are driving the future of artificial intelligence with a bold mission to empower businesses worldwide by helping them build AI solutio...Show more
Last updated: 9 days ago • Promoted
Mobile Application Developer
InstaSupply.ca • vizianagaram, andhra pradesh, in
Front-End Mobile Engineer (React Native preferred).InstaSupply is a new platform in the construction supply and logistics space.
Screens based on our Figma designs.Build all mobile screens in React ...Show more
Last updated: 17 hours ago • Promoted • New!
Rust Engineer
GoQuant • vizianagaram, andhra pradesh, in
SOLANA BLOCKCHAIN ENGINEER (RUST) (Paid).Job Title : Solana Blockchain Engineer - Smart Contracts & Settlement Infrastructure.
Company : GoQuant Technologies Inc.Smart Contract Development (60%).Desig...Show more
Last updated: 17 hours ago • Promoted • New!
Freelance Observability & Monitoring Engineer
ThreatXIntel • vizianagaram, andhra pradesh, in
ThreatXIntel is a startup cybersecurity company focused on delivering advanced and tailored solutions to protect businesses and organizations from cyber threats.
Our expertise spans cloud security, ...Show more
Last updated: 17 hours ago • Promoted • New!
System Administrator - Global IT Infrastructure & Support (Fully Remote)
SkillsCapital • vizianagaram, andhra pradesh, in
Remote
Last updated: 5 hours ago • Promoted • New!
Integration Analyst - ITX
Quadrant IT Services • vizianagaram, andhra pradesh, in
Position : Integration Analyst - ITX.Hybrid : 1 week in office every month.EDI mapping, integration, and business process understanding within logistics and supply chain domains.The ideal candidate w...Show more
Last updated: 17 days ago • Promoted
Closing Specialist
LawSikho • vizianagaram, andhra pradesh, in
Academic Counsellor (Closure Specialist) Role – KRAs.Make 100–120 warm calls / day (Not Cold Calls, But Warm Calls).Daily : 5 prospects, each with 20–25 min calls.
Follow-ups via email & system generat...Show more
Last updated: 17 hours ago • Promoted • New!
Blockchain Developer
GoQuant • vizianagaram, andhra pradesh, in
SOLANA BLOCKCHAIN ENGINEER (RUST) (Paid).Job Title : Solana Blockchain Engineer - Smart Contracts & Settlement Infrastructure.
Company : GoQuant Technologies Inc.Smart Contract Development (60%).Desig...Show more
Last updated: 17 hours ago • Promoted • New!
Senior Front-end Developer - Prestashop
Espírito Rebelde Embalagens Lda. • vizianagaram, andhra pradesh, in
We’re Hiring : Senior Front-End Developer (Prestashop, WordPress & Web Technologies).We are looking for a Senior Front-End Developer with strong expertise in web technologies (HTML, CSS, JS) and a s...Show more
Last updated: 17 hours ago • Promoted • New!
Servicenow
Tata Consultancy Services • vizianagaram, andhra pradesh, in
Greetings from Tata Consultancy Services!!.ServiceNow Sr Developer / Consultant.Designs, develops, and implements solutions on the ServiceNow platform to automate business processes.Responsible for d...Show more
Last updated: 25 days ago • Promoted