Job Description :
Technically lead and mentor L1 and L2 support teams, providing guidance, knowledge transfer, and escalation support
Exhibit strong product fundamentals and technical understanding of Dynatrace and associated observability tools
Dynatrace Managed Administration, including cluster management and best practices
Provide L3 support for Dynatrace APM, including incident analysis, root cause identification, and resolution of complex application and infrastructure monitoring issues
Manage customer escalations and conduct customer calls as required
Configure and maintain dashboards, alerting profiles, tagging, synthetic monitors, and business transactions
Set up and manage ActiveGates for custom plugins, extensions, and synthetic monitoring
Onboard and manage OneAgents for OpenShift & Kubernetes workloads
Set up RUM (Real User Monitoring) for applications
Troubleshoot issues, perform log analysis, and drive resolution to closure
Handle SSL certificate renewals / removals, port checks, and firewall connectivity verification
Work with Dynatrace Support to raise, track, and resolve tickets
Manage incidents, service requests, change requests, and problem records
Collaborate with cross-functional teams for monitoring enablement and ensure adherence to performance monitoring best practices
Kubernetes & OpenShift administration; exposure to AWS and GCP environments
Automate routine maintenance tasks and deployment activities using scripting (Python, Shell) and infrastructure-as-code tools
Participate in service improvement initiatives and contribute to refining monitoring standards and operational processes
Analyze trends and provide proactive recommendations for dashboards, problem detection rules, and monitoring coverage
Develop and maintain technical documentation, runbooks, and knowledge base articles
Stay updated with Dynatrace product features, industry trends, and observability best practices
Knowledge of Java, .NET, or other application frameworks and their monitoring requirements
Strong troubleshooting skills in distributed and cloud-native application environments
Collaborate with business teams to translate technical insights into actionable recommendations
Strong understanding of ITIL and ITSM workflows, including incident, change, and problem management
Configuration Analyst • Mumbai, MH, India