O2C Value Stream Senior Manager

Job Title : Senior Manager – Order to Cash (O2C)

Function : Finance & Shared Services (F&SS)

Domain : E-commerce

Location : Bangalore

Reports to : O2C Tower Lead / Head – Finance Operations

Role Summary :

The Senior Manager – O2C will be responsible for owning and driving the end-to-end Order to Cash (O2C) value chain for the e-commerce business, ensuring accuracy, compliance, and efficiency across billing, collections, credit management, dispute resolution, and cash application. This role will focus on strategic leadership, process transformation, customer experience enhancement, and risk management, while building and leading a high-performing team. The position demands strong cross-functional collaboration with commercial, customer experience, product, and IT teams to deliver business outcomes and optimize working capital.

Key Responsibilities :

1. Strategic Leadership

• Own the entire O2C value chain from order capture to cash realization.
• Design and implement best-in-class processes to enhance customer experience and reduce revenue leakage.
• Align O2C strategy with overall business goals in close coordination with commercial and customer experience leaders.

2. Customer Engagement & Relationship Management

3. Process & Operations Management

4. Receivables, Compliance & Risk

5. Transformation & Innovation

6. Team Leadership

Qualifications & Experience :

Career Path :

Progression to O2C Tower Lead, Cross-Tower Finance Operations Leader, or Business Process Excellence Leadership roles.