Customer Operations Workflow Analyst

Role Overview :

We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you will help build workflows, datasets, and simulations that are critical for benchmarking large language models (LLMs) .

Your work will ensure that AI systems are tested against real-world business scenarios , validated for accuracy and compliance , and aligned with customer experience standards .

What You’ll Do :

• Recreate operational workflows for compliance checks (KYC, AML, GDPR, PCI), audits, and internal controls.
• Validate AI-generated outputs for administrative tasks, compliance reports, and operational logs .
• Structure datasets that reflect refund logs, approval workflows, and compliance records .
• Collaborate with tooling developers to simulate dashboards and monitoring workflows .

Required Qualifications :

Perks of Freelancing with Turing :

Offer Details :

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