Customer Experience Manager

Company Description

Zazzle is a premier beauty destination known for providing excellent service, creative styling, and unique makeovers. Our dedicated team prioritizes customer satisfaction and strives to meet the needs of every client. Staying current with the latest fashion trends, Zazzle ensures clients leave with confidence and a smile. We continuously elevate our standards to thrive in the competitive beauty and fashion industry.

Role Description

This is a full-time, on-site role for a Store Manager, located in Electronic city. The Store Manager will oversee daily operations, ensure exceptional customer service, and maintain a high standard of customer satisfaction. Key responsibilities include managing the store team, addressing client needs, and implementing strategies to minimize retail loss. The role also involves ensuring the store aligns with brand standards and maintains a welcoming, professional environment.

Qualifications

• Expertise in Customer Satisfaction and Customer Service
• Must have salon experience.
• Strong Communication skills to engage with clients and staff effectively
• Experience in Store Management with a focus on operational efficiency
• Knowledge of Retail Loss Prevention practices
• Leadership skills with the ability to motivate and manage a team
• Attention to detail and problem-solving abilities
• Prior experience in the beauty or retail industry is a plus