MAWM Specialist (Label Design)

Key Responsibilities

Provide application support for Manhattan Active WM (MAWM) in production and non-production environments.

Design, configure, and customize labels (shipping labels, carton labels, pallet labels, compliance labels, etc.) using MAWM label design tools and third-party label management systems (e.g., Loftware, NiceLabel, Bartender ).

Troubleshoot and resolve label printing issues across multiple sites and printer models (Zebra, Honeywell, etc.).

Work with business teams to gather requirements for new label formats and implement them in MAWM.

Support daily warehouse operations – inbound, outbound, inventory, RF transactions, and reporting.

Manage integrations between MAWM and print servers (Loftware / NiceLabel / Bartender).

Collaborate with cross-functional teams (ERP, TMS, automation, IT infrastructure) to resolve issues.

Participate in upgrades, enhancements, and change requests related to MAWM and labeling.

Document support activities, create SOPs, and provide training for warehouse teams.

Required Skills & Experience

3+ years of experience in Manhattan Active WM (MAWM)

Strong hands-on experience in label designing tools such as Loftware, Bartender, NiceLabel .

Good understanding of warehouse processes – inbound, outbound, inventory, putaway, picking, shipping.

Knowledge of RF devices and label printer configurations .

Proficiency in SQL, Unix / Linux commands , and troubleshooting integrations.

Strong problem-solving and communication skills.

Experience with incident / change management tools like ServiceNow or JIRA.