This job offer is not available in your country.
Salesforce CX Business Analyst
Closeloop Technologieslucknow, uttar pradesh, in3 days ago
Job descriptionGather, analyze, and document CX and Salesforce business requirements. Design and implement Salesforce automation (Flows, Process Builder, Validation Rules, Macros, CTI integrations). Partner with stakeholders and cross-functional teams to optimize customer success, service delivery, and case management workflows . Build reports & dashboards to track KPIs, customer engagement, and system adoption. Support change management, training, and governance across Salesforce solutions. Salesforce Certified Administrator (Mandatory) Salesforce Business Analyst (Preferred) Salesforce Service Cloud Consultant (Preferred)
Job Title : Salesforce CX Business Analyst (2–4 Years | Remote | Contract / Full-Time)
Role Overview We are looking for a Salesforce CX Business Analyst to join our digital transformation team. You will work on Service Cloud, Experience Cloud, and Omnichannel solutions to improve customer experience, automate workflows, and streamline business processes. This role is ideal for someone with hands-on Salesforce expertise, strong business analysis skills, and CX application knowledge .
Required Skills & Expertise
- 2–4 years of Business Analyst experience; 2+ years in Salesforce.
- Strong knowledge of Service Cloud, Experience Cloud, CTI / Omnichannel .
- Hands-on skills in Salesforce Flows, Process Builder, Apex Triggers, Dashboards & Reporting .
- Exposure to CX tools like Gainsight, Chatbots, or Agentforce.
- Familiarity with Agile tools ( Jira, Confluence, Slack ).
- Excellent communication & stakeholder management skills.
Key Responsibilities
Certifications (Preferred)
Create a job alert for this search
Salesforce Analyst • lucknow, uttar pradesh, in
Related jobs
- Promoted
Salesforce DevOps Consultant - Contract
Gravity Infosolutions, Inc.Lucknow, IN Role : Salesforce Senior Technical Consultant DevOps - Contract.Senior Technical Consultant - DevOps is expected to be hands-on expert in Salesforce DevOps.
This role will lead DevOps delivery for sm...Show moreLast updated: 3 days ago
- Promoted
Salesforce DevOps - Contract
Gravity Infosolutions, Inc.Lucknow, IN Role : Salesforce Senior Technical Consultant DevOps - Contract.Senior Technical Consultant - DevOps is expected to be hands-on expert in Salesforce DevOps.
This role will lead DevOps delivery for sm...Show moreLast updated: 2 days ago
- Promoted
Salesforce Insurance Cloud - Contract
Gravity Infosolutions, Inc.Lucknow, IN Role : Salesforce Insurance Cloud Developer - Technical Consultant.Duration : 3 Months+ Extendable.We are looking for skilled Salesforce Insurance Cloud Developers / Technical Consultants to deliver en...Show moreLast updated: 3 days ago
- Promoted
Project Manager
v4c.aiLucknow, IN We are seeking an experienced Program Manager with a strong background in SalesForce to lead the planning, execution, and delivery of complex technical projects within our organization.The ideal ca...Show moreLast updated: 30+ days ago
- Promoted
Technical APM Business Analyst with Orbus infinity
TribolaTech IncLucknow, IN Job Title : Technical APM Business Analyst.Permanent position with TribolaTech.Hands-on Orbus (iServer / Infinity) experience : Application attribute configuration, surveys, workflow, and portfolio das...Show moreLast updated: 5 days ago
- Promoted
Salesforce Consultant
DigileLucknow, IN Troubleshoot and resolve issues related to.Respond to tickets, incidents, and service requests within agreed.Collaborate with Salesforce developers, admins, and business stakeholders to escalate an...Show moreLast updated: 5 days ago
- Promoted
Salesforce Experience Cloud - Technical Lead
TTC GroupLucknow, IN The role involves leading solution design, development, and integrations, while mentoring a small technical team.Salesforce experience with proven leadership.
Strong skills in Apex, LWC, APIs, and S...Show moreLast updated: 1 day ago
- Promoted
Salesforce Administrator
Alvaria CXLucknow, IN Front Office Solutions Delivery.Tony Ashby, Director, Front Office Solutions Delivery.We are seeking a highly skilled and experienced Salesforce Administrator to join our Front Office Solutions Del...Show moreLast updated: 5 days ago
- Promoted
Workday Business Analyst
Academian IncLucknow, IN Role : Business Analyst (Workday).We are seeking a Senior / Lead Workday Functional Consultant to join our offshore team and play a critical role in implementing and configuring Workday solutions.Th...Show moreLast updated: 23 days ago
- Promoted
Business Development Analyst
DitansourceLucknow, IN Ditansource is a forward-thinking freelancing platform designed to deliver exceptional quality at an optimal price.Our mission is to build a seamless, user-friendly platform that enables global con...Show moreLast updated: 4 days ago
- Promoted
Head of Product - Salesforce
PTR GlobalLucknow, IN PTR Global is a premier staffing and workforce solutions provider, recognized for connecting top talent with innovative organizations nationwide.
We are committed to operational excellence and drive...Show moreLast updated: 30+ days ago
- Promoted
Salesforce Architect
AscendionLucknow, IN Job Title : : Salesforce Architect.Domain experience : : Electrification, Robotics.Experience : : Minimum 10 years relevant experience.
We are seeking a Salesforce Solution Architect to lead the design...Show moreLast updated: 23 days ago
- Promoted
Salesforce Marketing cloud
Tata Consultancy Serviceslucknow, uttar pradesh, in Role • • : Salesforce Marketing cloud.Required Technical Skill Set : Salesforce Marketing cloud.Desired Experience Range : 10 - 18 yrs.
Notice Period : Immediate to 90Days only.We are currently planning t...Show moreLast updated: 23 days ago
- Promoted
ServiceMax / Salesforce Architect
Dexian IndiaLucknow, IN IT and field service applications team.This role will partner closely with our.Urology and Endoscopy sales teams.ServiceMax solutions on the Salesforce platform.
The ideal candidate will have deep e...Show moreLast updated: 5 days ago
- Promoted
Analyst (Investment Banking / Buy-Side Experience Required)
ArcanaLucknow, IN Arcana is a portfolio intelligence platform used by hedge funds and asset managers to analyze performance and risk.We’re rethinking the tools institutional investors rely on—and we’re hiring analys...Show moreLast updated: 30+ days ago
- Promoted
Salesforce Data Cloud Architect
RialtesLucknow, IN Job Description : Salesforce Data Cloud Lead.Freelance / Contract - 6 months.We are looking for an experienced.This role requires deep knowledge of.
Salesforce Data Cloud (formerly Customer Data Plat...Show moreLast updated: 30+ days ago
- Promoted
Business Analyst ServiceNow Order Management and Data
DecskillLucknow, IN Decskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset : its people.Our main mission is to deliver value through knowledge and talent, and we achiev...Show moreLast updated: 14 days ago
- Promoted
B2B SaaS Implementation Manager - Contingent Workforce VMS
SimplifyVMSLucknow, IN SimplifyVMS is a leading provider of contingent workforce VMS solutions and is one of the fastest growing VMS solutions providers globally.
Rated by Everest Peak Matrix and other analysts as a leade...Show moreLast updated: 5 days ago