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Training Support Specialist

Training Support Specialist

ConfidentialMumbai
30+ days ago
Job description

Position Summary

The Training Support Specialist will design and deliver training programs for Samsung in-house staff and SOLPAR Crew. This role ensures proper knowledge transfer for LTE / NR hardware installation, quality assurance, and operational processes while providing first-level field support. The specialist will work with Circle leadership and NHQ teams to identify skill gaps, develop e-learning modules, and create training manuals to enhance project execution.

Key Responsibilities

Training Delivery :

  • Conduct technical training sessions for Samsung teams, in-house staff, and SOLPAR Crew.
  • Provide specialized training on :
  • LTE hardware installation and RFE-1
  • Quality assurance and ATP processes
  • EMF, SCFT, and CLOT modules
  • eNodeB integration
  • Train Circle Warehouse teams on relevant processes.

Field Support Quality Assurance :

  • Offer first-level support for alarm rectification and on-the-job training.
  • Assist site audit teams in maintaining zero-punch-point sites.

    • Skills Assessment Development :

  • Identify training needs through discussions with teams.
  • Conduct training sessions on installation issues and troubleshooting.
  • Develop e-learning modules for project requirements.

    • Reporting Monitoring :

  • Maintain daily, weekly, and monthly training reports.
  • Generate quality reports and implement training to reduce gaps.

    • Special Assignments Cross-functional Support :

  • Handle special projects as assigned by NHQ or Circle teams.
  • Support training in other circles when needed.

    • Key Skills Competencies

  • Expertise in LTE / NR hardware installation, RFE-1, and quality processes.
  • Strong understanding of EMF, SCFT, and CLOT frameworks.
  • Ability to develop training materials and e-learning content.
  • Excellent communication and facilitation skills.
  • Strong analytical and problem-solving abilities.
  • Hands-on experience in field operations and quality assurance.

    • Qualifications Experience

  • Bachelor s / Diploma in Engineering, Telecommunications, or related field.
  • Minimum 2 years of Telecom experience.
  • At least 6 months of experience in technical training.
  • Familiarity with telecom installation, RF standards, and site quality processes.
  • Strong background in field support and troubleshooting.

    • Skills Required

    Field Operations, Telecom, Hardware Installation

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