Technical Support Specialist

About Us :

We at Ezone, one of the Best Leading Security Solutions Companies in India, believe that people make an organization and more so in service-driven organizations. Having this in mind we have created infrastructure in such a way that we are as close as possible to attend to the client needs... Our team comprises of highly skillful and tech- savvy professionals, who gauge your needs from a bird’s-eye view, leaving no concern unattended. We understand that a fine blend of unmatched experience, attention to details, advanced technology and constant innovation is the key to perfect execution.

It is the sense of responsibility and commitment that motivates us to continually upgrade our knowledge and sharpen our professional skills. With a professionally skilled and OEM trained team of experts in-house, our prime concern is to serve the clients with a sense of ownership as a leading Security Solutions Company in India. An experienced and knowledgeable management that is inclusive of Customer Care Department, Operational Department, Project Managers, Site Engineers & finally the well-trained contract staff and dedicated Service department that aims at making life simple and hassle-free for all…

About the role :

The role Service Engineer is responsible for resolving at technical issues at client place and below mentioned is the brief JD.

Job Description : Field Engineer

Position Overview

We are seeking a dedicated and skilled Field Engineer to join our team. The Field Engineer will be responsible for providing on-site technical support, installation, maintenance, troubleshooting, and customer service across assigned regions. This role involves frequent travel, direct client interaction, and ensuring the highest standards of operational excellence.

Key Responsibilities

• Installation & Commissioning
• Assist in Installation, configuration, and commissioning equipment, systems, or solutions at client sites.
• Ensure proper calibration and testing before handover.
• Maintenance & Troubleshooting
• Perform routine preventive and corrective maintenance.
• Diagnose and resolve technical issues to minimize downtime.
• Escalate complex problems to higher-level support when required.
• Customer Support
• Act as the first point of contact for clients during field visits.
• Provide training and guidance to customers on system usage.
• Maintain professional communication and ensure customer satisfaction.
• Documentation & Reporting
• Maintain accurate records of site activities, service reports, and client feedback.
• Prepare and submit necessary service reports and checklists, duly acknowledged by the customer.
• Update system logs, service history, and escalate recurring issues.
• Collaboration & Compliance
• Coordinate with internal teams (engineering, sales, and support) for seamless service delivery.
• Follow all safety protocols and compliance requirements during field operations.
• Learning & Development
• Attend trainings as and when nominated.
• Continuously enhance technical knowledge and develop expertise to grow into senior roles.
• Work Flexibility
• Be available to work during weekends and extended hours when required;

compensatory off will be provided as per company policy.

Qualifications & Skills : for experienced candidates

Preferred Attributes

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