Senior Manager, Operational Excellence

Requisition Number : 19120

Contract Type : Permanent

Location(s) : Chennai, IN

(Senior) Manager, Operational Excellence

Primary Responsibilities / Key Result Areas

• Develop and implement strategies to drive operational excellence and support achievement of business objectives
• Act as a thought partner to operational managers by developing structured presentation frameworks with problem definitions, solution paths, and action plans
• Work with the Analytics team to monitor, track, and evaluate the impact of process improvements; make data-driven adjustments where needed
• Prepare and manage the monthly Operations & Engineering MBR deck and ensure timely follow-up and closure of actions
• Collaborate with cross-functional teams to simplify and improve operational processes.
• Support change management efforts to ensure successful adoption and long-term sustainability of process improvements
• Lead the development and execution of major transformation initiatives within Customer Operations
• Support the planning and implementation of large-scale customer service improvement initiatives beyond CSI-led programs
• Build and maintain strong relationships with internal stakeholders, ensuring alignment between operational initiatives and strategic goals
• Effectively communicate plans, progress, and outcomes to internal stakeholders, including senior leadership

COMPETENCIES

Qualifications & Experience

SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.

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Skills Required

Change Management, Lean Six Sigma