No longer accepting applications
Customer Support Associate (US Timezone)
Sapyenamritsar, India18 hours ago
Job descriptionMaintain and update customer records, test timelines, and order statuses within our CRM. Assist with internal admin such as invoicing, test processing schedules, and tracking shipments. Prepare and send documentation, consent forms, and test instructions as needed. Identify recurring pain points or inefficiencies in the support flow and propose solutions. Maintain internal FAQs, support templates, and process guides. Collaborate with engineering and ops teams to automate common tasks where possible. 3+ years of customer support experience, ideally in healthcare, diagnostics, or D2C consumer health. Exceptional English-language communication skills—clear, calm, and confident across phone and email. Proven ability to manage multiple support channels at once with accuracy and empathy. Comfortable working independently, making decisions under pressure, and managing follow-ups across time zones. Familiarity with customer support tools (e.g. Hubspot, Zendesk, Freshdesk) and CRM systems. Strong attention to detail and organisational skills—no information lost, no customer left hanging. Ability to work flexible hours to cover support needs in the US West Coast Time Zone. Previous startup experience. Experience supporting regulated products or working in a HIPAA / GDPR-compliant environment. Background in operations, logistics, or e-commerce support. We’re a small, bold team setting a new standard in fertility care —writing the playbook on diagnostics, patient experience, and male fertility solutions. Here, you won’t just follow; you’ll define how we operate. We’re audacious problem-solvers. Despite male-factor issues contributing to 50% of fertility challenges, there hasn’t been a truly accurate, affordable, and convenient way to test male fertility. While 61% of men are hesitant to seek care due to feelings of emasculation, and many others lack timely, affordable access, we’re changing that. At Sapyen, your work will have a genuine, measurable impact. And we’ll invest in you. Excellence drives us, and we’re committed to building your career in a way that excites you. We’ll support you with ongoing learning and development, private health insurance reimbursements, and access to professional coaching. If you deliver, we’ll back you even further. Location : Remote, India-based. Remuneration : Competitive Market Remuneration. Equity Options : Participation in Sapyen’s Employee Share Option Plan. Excellence is the Baseline : As a lean, high-impact team, we move quickly, adapt on the fly, and are driven by results. Priorities shift, challenges arise, and rapid iteration is the norm. Success here requires resilience, agility, and a relentless focus on impact. Creating the Playbook as We Go : We’re building something new and transformative. This demands constant problem-solving, the ability to pivot when needed, and an unwavering commitment to refining our product as we grow. If you thrive on tackling the unknown and bringing ideas to life, this role will push you to new heights. True Autonomy and Ownership : At Sapyen, you’ll have a level of ownership that’s rare. Many projects will start as rough ideas needing definition, strategy, and execution—driven by you. This role calls for self-direction, decisive action, and the confidence to lead where paths aren’t clearly defined.
Company Overview :
Sapyen is a venture-backed HealthTech company pioneering the world’s most accurate, affordable, and convenient at-home male fertility test.
Job Description :
We’re hiring a Customer Support Associate (English-Speaking, US West Coast Time Zone) to manage inbound customer communications and ensure our users receive clear, timely, and professional support. This is a foundational role focused on delivering a robust customer experience to individuals navigating deeply personal health questions.
You’ll be the first point of contact for patient queries—across email, phone, and live chat. You’ll field questions from customers from across our North American locations and provide administrative support to internal teams. We’re looking for someone with a track record of excellence in customer support who can handle volume, nuance, and care without dropping detail.
You’ll report to the VP of Operations and work closely with our product, logistics, and clinical teams.
Here’s what you’ll work on
Customer Support
- Respond to email inquiries from customers, clinics, and pharmacy partners across global time zones.
- Handle inbound phone support and follow-up calls—clarifying test processes, order status, timelines, and more.
- Log and triage technical issues or escalations to relevant team members with precision and professionalism.
Administration
Process Improvement
What you’ll bring
Nice-to-Haves
Why should you join us?
Important Details
What it’s like to work here
Create a job alert for this search
Customer Support Associate • amritsar, India
Related jobs
- Promoted
Customer Support Specialist
ConfidentialGurdaspur, India Founded in Melbourne, Australia in 2020, CASETiNO creates stylish, eco-conscious iPhone cases with certified military-grade protection.
Known for their slim design, grip-friendly features, and anti-...Show moreLast updated: 12 days ago
- Promoted
Customer Support
NDAAmritsar, Republic Of India, IN We are currently looking for Customer Support Specialist to join our team, eager to join a growing international project.
At least a Bachelor's degree in any discipline.Excellent communication skill...Show moreLast updated: 9 days ago
- Promoted
Sales Associate
Wisedoc, Inc.amritsar, punjab, in You’ll work directly with the founder to build our sales pipeline, conduct market research, and manage early customer relationships.
Identify potential clients (recruiting firms, HR departments, tal...Show moreLast updated: 12 days ago
- Promoted
SaaS Customer Support
PlusVibeamritsar, India AI campaign assistance, and more.This is a full-time remote role for a Technical Customer Support at Plusvibe.This person will be responsible for providing technical support to users, ensuring cust...Show moreLast updated: 13 days ago
- Promoted
MS D365 BC Senior Support Specialist
Sikich Indiaamritsar, punjab, in MS D365 BC Senior Support Specialist.D365 Business Central (BC) team to provide functional and / or technical support to end users, troubleshooting system issues, and assist with system enhancements....Show moreLast updated: 2 days ago
- Promoted
Workfront Expert ( Full-time at a Fortune 500 tech MNC )
HARPamritsar, punjab, in Manage automating workflows integrating Workfront with various platforms and ensuring seamless information flow across systems which include collaborating on UIUX enhancements providing comprehensi...Show moreLast updated: 2 days ago
- Promoted
Amazon CTI Consultant
Milestone Technologies, Inc.amritsar, punjab, in We are hiring an Amazon Connect Consultant to work on a cloud contact center transformation for one of our major fintech clients.
This role requires strong hands-on experience with Amazon Connect an...Show moreLast updated: 30+ days ago
- Promoted
- New!
Etime Implementation Specialist
AspiringITAmritsar, Republic Of India, IN Job Title : eTime Implementation Specialist.Time Implementation Specialist.The role involves close collaboration with payroll and HCM teams, ensuring seamless integration, accurate data validation, ...Show moreLast updated: 16 hours ago
- Promoted
Email Development Support (Part time)
ConfidentialAmritsar, India Confidential (based on experience).Full Time Contract for 6 Months(40 hrs a week / 160 hrs a month).Note : This is a requirement for one of Uplers' client - Lunar Solar Group).What do you need for thi...Show moreLast updated: 20 days ago
- Promoted
Workfront Expert
HARPAmritsar, Republic Of India, IN Manage automating workflows integrating Workfront with various platforms and ensuring seamless information flow across systems which include collaborating on UIUX enhancements providing comprehensi...Show moreLast updated: 1 day ago
- Promoted
Relationship Associate Rurban
APPAmritsar, Punjab, India Branch Name (as per requirement).Axis Max Life Insurance plays a critical role in driving the distribution of life insurance products through our strategic partnership with Yes Bank.This department...Show moreLast updated: 23 days ago
- Promoted
- New!
Sr. Analyst or Associate
Tequity AdvisorsAmritsar, Punjab, India Company Description Tequity Advisors is dedicated to achieving the best outcomes for our clients through successful M&A transactions within Cloud, SaaS, and IT ecosystems.Leveraging our deep indust...Show moreLast updated: 10 hours ago
- Promoted
Amazon Cti Consultant
Milestone Technologies, Inc.Amritsar, Republic Of India, IN We are hiring an Amazon Connect Consultant to work on a cloud contact center transformation for one of our major fintech clients.
This role requires strong hands-on experience with Amazon Connect an...Show moreLast updated: 2 days ago
- Promoted
Ms D365 Bc Support Specialist
Sikich IndiaAmritsar, Republic Of India, IN D365 Business Central (BC) team to provide functional and / or technical support to end users, troubleshooting system issues, and assist with system enhancements.
The ideal candidate will have hands-o...Show moreLast updated: 1 day ago
- Promoted
Upwork Specialist
ConfidentialAmritsar, India Innovative Momentum Private Limited is a forward-thinking digital marketing company specializing in SEO, PPC, social media, and other cutting-edge strategies to help businesses achieve measurable r...Show moreLast updated: 2 days ago
- Promoted
Ms D365 Bc Senior Support Specialist
Sikich IndiaAmritsar, Republic Of India, IN MS D365 BC Senior Support Specialist.D365 Business Central (BC) team to provide functional and / or technical support to end users, troubleshooting system issues, and assist with system enhancements....Show moreLast updated: 1 day ago
- Promoted
MS D365 BC Support Specialist
Sikich Indiaamritsar, punjab, in D365 Business Central (BC) team to provide functional and / or technical support to end users, troubleshooting system issues, and assist with system enhancements.
The ideal candidate will have hands-o...Show moreLast updated: 2 days ago
- Promoted
Digital Growth Associate (Advertiser Relations)
Seize The Ads Pvt Ltd.amritsar, punjab, in Location : Indore (On-site preferred) | Remote candidates with relevant exposure may apply.Experience : 0–2 Years (Freshers welcome).
At Seize The Ads, we’re building a global performance marketing ec...Show moreLast updated: 13 days ago