SERVICE COORDINATOR - BATH DIVISION

Location : Chennai, TN, IN

Areas of Work : Home Improvement Job Id : 13834

External Job Description

The Service coordinator is an Executive level-I in the Asian Paints Ess Ess – Bath Division Unit whose prime responsibilities are to maintain Customer Satisfaction score by working in close coordination with the Sales Team.

•  To handle customer complaints and ensure resolution;

 Guiding Technicians for non-solvable complaints on their own.

 Visiting consumers' site along with Technicians on random basis to understand their ways of working.

 Quality of complaint closure

 Extensive travel of 16-20 days in a month

 Managing Set of Technicians

 Market Visit - Dealer Visit and Consumer Site visit

 Plumber Meets - To brief on Function and Technicality of New Products on recently launched, on existing products - Product features - Collecting feedback and plumbers requirement – Shop Meets as per sales team requests in various towns of the division.

 Product Panel display - at distribution / dealer / sub-dealer's counter and at all show rooms - Allotting Technicians and monitoring the completion of this activity within the set SLA

 Training to SO – newly inducted

 Accompanying Sos In Business Meetings, Whenever Required

 He may be allotted any additional responsibility necessitated at the unit

 Job is transferable from one division to another division, as per company's requirement.

Skills Required

Customer Satisfaction