Human Resources Manager

About TLC

TTLC DigiTech (P) Ltd is a tech product and services company providing end to end digital solutions for customer acquisition, activation, engagement, retention, and loyalty. We have domain expertise in the travel and hospitality space.

Set up over 20 years ago, we have a pan India presence and a regional presence in East Africa and Sri Lanka. With our corporate office in New Delhi, we have a team strength of over 600 people and bring a culture of innovation to deliver excellence. Our integrated teams spanning Design, Technology, Digital, Support, Contact Centres, and Club Ambassadors provide a seamless, window solution for our customers.

Our technology stack includes :

CRM built on Salesforce and Heroku

End-to-end integration managed via MuleSoft

Mobile applications developed on the Ionic hybrid platform

Omni-channel contact centres integrated with voice, chat, WhatsApp, Facebook Messenger, email, social, web, and SMS

TLC ensures compliance and statutory audits through Big Four global accounting firms and adheres to the highest standards of information security with ISO 27001, ISO 27701 and SOC2 certifications.

We are proud members of CII, FHRAI, TAAI, Nasscom, Dun & Bradstreet, and other leading industry bodies.

For more information, please visit www.tlcgroup.com.

Key Responsibilities

Cross functional hiring of Sales / Operations and Leadership Hiring.

Responsible for all recruitment related activities for pan India operations.

Coordinating with different department heads for open positions.

Headhunting for junior and senior level profiles internally using online

portal / references.

Using hiring channels like LinkedIn / Naukri.

Updating online job posting and searching relevant profiles using online job portals.

Meeting, aligning & coordinating with local institutes / academies for hiring activities.

Shortlisting, scrutinizing, and screening candidate profiles and information as per the

requirement.

Create weekly / monthly reports on hiring status for all operational centers.

Conduct first level telephonic interview of shortlisted candidates and coordinate

subsequent rounds with the department heads.

Follow up with the candidates till their joining.

Responsible for end-to-end recruitment activities.

Desired Profile :

Excellent communication skills.

4 – 6 years of experience in handling hard core recruitment activities.

Prior experience of cross functional hiring of Sales / Leadership hiring.

Education : MBA is Preferred