Customer Service Specialist

Location : Vasant Vihar, Delhi

Department : Operations / Legal

Reporting To : Head of Operations / Legal Department

Compensation : Competitive, based on skills & experience

I. Position Overview

The Legal Follow-Up & Coordination Specialist is responsible for maintaining timely communication with external legal counsel, ensuring accurate documentation of all case-related updates, and coordinating critical information across internal teams. This role requires strong communication skills, excellent organizational ability, and strict adherence to confidentiality standards.

II. Work Schedule

• Working Hours : 10 : 00 AM – 7 : 00 PM (9-hour shift)
• Work Days : 5.5-day workweek
• Saturday Schedule :
• Alternate Saturdays off
• Flexibility required — candidate may be required to report on off-Saturdays as per business needs

III. Key Responsibilities

1. Strategic Communication

2. Information Management

3. Data Reporting (MS Excel)

4. Internal Coordination

5. Compliance & Confidentiality

6. Reporting

IV. Required Professional Competencies

1. Linguistic Proficiency (Mandatory)

2. Technical Skills (Mandatory)

3. Communication Skills

4. Organizational Skills

V. Education & Qualifications

Required

Preferred

Significant Advantage