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RPM - Analyser

RPM - Analyser

ConfidentialChennai
8 days ago
Job description

Job Summary

  • Leadership and Direction
  • Communicate the actions needed to implement the functions strategy and business plan within the team; explain the relationship to the broader organizations mission, vision and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals.
  • Customer Relationship Development / Prospecting
  • Develop and implement a relationship management plan for potential customer accounts to identify and build relationships with relevant decision makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.
  • Sales Opportunities Creation
  • Develop a personal network within the business sector and represent the organization at business sector events. Obtain market intelligence and enhance the visibility and reputation of the organization, its products, and its services.
  • Sell Customer Propositions
  • Use personal expertise to identify the complex standard products and / or services offered by the organization that meet the customers needs, together with quantities and product configurations. Present these to the customer with a clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask for concessions (e.g., price reduction) that gain the customers agreement.
  • Promoting Customer Focus
  • Collaborate internally and work as the customer champion in cross-functional teams to build strong external customer relationships.
  • Customer Relationship Management (CRM) Data
  • Enter customer information that has been gathered through research and / or through direct customer contact into the customer relationship management system, to ensure that the organization has quality data to enable effective customer retention and business development activities OR Ensure that team members maintain up-to-date customer relationship management data, identifying and resolving issues.
  • Policy Development & Implementation
  • Help develop procedures for an area of the organization, and monitor their implementation.
  • Organizational Capability Building
  • Use the organizations formal development framework to identify the teams individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.
  • Functional Strategy Formation
  • Contribute to the formation of one or more elements of functional strategy through specialist expertise and insights, to ensure that the strategy meets business needs.
  • Business Planning
  • Contribute to the development of annual business plans; contribute with developing business cases for key activities / projects and with estimating the financial and human resources required to deliver performance targets.
  • Budgeting
  • Deliver a budget for an area of the organization or conduct complex analyses on budget progress in other areas of the organization.
  • Operational Compliance
  • Maintain and renew a deep knowledge and understanding of the organizations policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. OR Identify, within the team, patterns of non-compliance with the organizations policies and procedures, and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate.

Behavioral Competencies

  • Manages Complexity
  • Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.
  • Customer Focus
  • Builds strong customer relationships and delivers customer-centric solutions. For example, digs deeply into customer feedback and drives the innovations that can enable the organization to better meet customers future needs. Frequently adjusts approach to ensure customer needs are met and to improve service.
  • Instills Trust
  • Gains the confidence and trust of others through honesty, integrity, and authenticity. For example, demonstrates integrity, upholding professional codes of conduct. Instills trust by following through on agreements and commitments despite competing priorities and by being honest and straightforward.
  • Collaborates
  • Builds partnerships and works collaboratively with others to meet shared objectives. For example, readily involves others to accomplish goals; stays in touch and shares information; discourages 'us versus them' thinking; shows appreciation for others ideas and input.

    • Skills

  • Planning and Organizing
  • Uses comprehensive knowledge and skills to work independently while providing guidance and training to others on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.
  • Action Planning
  • Works without supervision and provides technical guidance when required on developing appropriate plans or performing necessary actions based on recommendations and requirements.
  • Knows the Buying Influences
  • Uses comprehensive knowledge and skills to act independently while guiding and training others to accurately identify and understand the key buying influences pertaining to an opportunity.
  • Adaptive Mindset
  • Works at an advanced level to shift into and out of a mental mindsets associated with assessing the facts and circumstances of the current situation and / or environment and making the appropriate / innovative adjustments to thinking and work habits to thrive in any scenario. Typically works independently and provides guidance.
  • Builds Rapport
  • Uses comprehensive knowledge and skills to act independently while guiding and training others to quickly and effectively establish trust within the buying centers in the client s organization.
  • Manages Buyer Indifference
  • Uses comprehensive knowledge and skills to act independently while guiding and training others to acknowledge and ask questions to understand the circumstances surrounding client indifference.
  • Policy and procedures
  • Uses comprehensive knowledge and skills to work independently while providing guidance and training to others on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match organizational strategies and objectives.
  • Understands Buying Influencer Needs
  • Uses comprehensive knowledge and skills to act independently while guiding and training others to quickly and accurately define the needs of the key buying influencers.
  • Commercial Acumen
  • Applies understanding of the business environment and objectives to develop solutions without supervision, while also providing technical assistance when necessary.
  • Customer-Focused Approach
  • Works without supervision and provides technical guidance when required to orient the sellers organization around delivering to the key needs of their customers.
  • Initiates Compelling Sales Conversations
  • Works without supervision and provides technical guidance when required to propose a mutually agreed-upon agenda to start sales conversations that offer value to the client.
  • Policy and Regulation
  • Works without supervision and provides technical guidance when required on interpreting and applying knowledge of laws, regulations and policies in area of expertise.
  • Strategic Planning
  • Engages in strategic planning without supervision and provides technical guidance when required.
  • Understands Issues / Motivations
  • Works without supervision and provides technical guidance when required to quickly identify and accurately articulate why a client does or does not want a change based on their business objectives and challenges.
  • Negotiation
  • Uses comprehensive knowledge and skills to negotiate independently while providing guidance and training to others on how to help the organization by obtaining consensus between two or more internal or external parties who may have different interests.
  • Project Management
  • Uses comprehensive knowledge and skills to work independently while guiding and training others on managing projects and / or programs within desired cost, time and quality parameters.
  • Prospecting
  • Uses comprehensive knowledge and skills to act independently while guiding and training others to identify ideal potential clients.
  • Qualifying
  • Uses comprehensive knowledge and skills to act independently while guiding and training others to spend the appropriate time for the size and potential of each opportunity.
  • Questions Strategically
  • Uses comprehensive knowledge and skills to act independently while guiding and training others to uncover clients explicit needs and / or unforeseen opportunities and challenges.
  • Workflow Management
  • Works at an advanced level to orient work in a workflow to plan, organize, and execute the steps it takes to achieve a goal to achieve higher efficiencies. Typically works independently and provides guidance.

    • Skills Required

    Market Intelligence, Training, Project Management, Customer Retention, Strategic Planning

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