DevOps Engineer

ABOUT US

Established in 2004, Route Mobile Limited is a publicly listed company and among the leading Cloud Communications Platform service provider offering Communication Platform as a Service ( CPaaS ) solutions.

We cater to enterprises, over-the-top (OTT) players, as well as mobile network operators (MNO) and we have a diverse enterprise client base across a broad range of industries including but not limited to BFSI, Retail, Travel, & Ecommerce.

We offer a comprehensive suite of customer-centric services and solutions on CXPaaS stack which include Enhanced Business Messaging, Voice, Email, Identity, SMS filtering, Analytics & Monetization.

Our focus on Customer Experience is driven by Innovation. Our R&D team and Developers constantly work on the world’s most preferred chat apps like WhatsApp, Viber, RCS Business Messaging, Google Business Messaging, Apple Business Chat, Telegram and will soon add other popular ones as well. You will get a chance to get exposed to some really cool platforms by Google, Facebook, Instagram as well. Technology is at the core of everything that we build. RML'ites believe that working here is a rewarding experience.

Position – DevOps Engineer

Job responsibility may include, but are not limited to :

• Provide product support of messaging products like WhatsApp, Viber, RCS, e-mail, Voice, Chatbots,Ocean.
• Ensure Fault Management, Configuration Management and Performance management of the live products.
• Ensure 24x7 monitoring processes are in place and coordinate with Support / Operations team to ensure 99.99% availability of all the products running with clients as well as Cloud.
• Monitor Cloud-watch logs on AWS and check for all services up-time
• Generate performance reports based on logs and database queries and analyze.
• Ensure a proper escalation matrix is created and followed for individual products
• Create processes to automatically escalate issues using various channels like SMS / WhatsApp / Viber / email / SNS etc.
• Create and adhere to Change Management Process and communicating with internal stakeholders for all types of incidents.

Required Experience / Skills :