Quality Evaluator (Call Center)Concentrix • Republic Of India, IN
Quality Evaluator (Call Center)
Concentrix • Republic Of India, IN
2 days ago
Job descriptionMonitors, evaluates and / or audits a sampling of inbound and / or outbound calls and other contact methods including chat and email Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners) Participates in calibration sessions / call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices Participates in internal quality audits (e.G. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes Maintains strong program knowledge base; Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners) Meet departmental productivity requirements (e.G. number of calls monitored per month, number of emails evaluated, etc.) Complete phone time to keep current on programs (as applicable) Contribute to maintaining forms and legends documents Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goal Having experience in QA / QC / Audit or any relevant Background in CS / Como / Trust & Safety Tamil Language + English 4 skills
About Concentrix : Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE : SNX), is a leading business services company. With a presence in more than 70 countries and a staff of more than 450,000 globally who speak 70+ languages. Concentrix provides highly valued services to clients in 10 primary industries, leveraging outstanding process capabilities, and sophisticated operational excellence with global scale, deep analytical capabilities, relevant and innovative technologies, and the best staff in the market. Visit www.Concentrix.Com to learn more.
Location : QTSC1 Building, Quang Trung Software Park, District 12, Ho Chi Minh City, Vietnam
Time working : 5 days / week, rotatingshift
- The position is open for who speaks Tamil & English. The position will relocate to Vietnam
What you'll do :
basic understanding of client products, services and / or program strategies
What you need :
Create a job alert for this search
Call Center • Republic Of India, IN
Related jobs
Conduct technical quality assurance of recorded interviews, watching assigned recordings end-to-end.Flag and annotate issues such as premature termination, audio / video glitches, and other anomalies...Show more
Headquartered in San Francisco, our investors include.Preference Ranking Model Evaluator.Evaluate and compare AI-generated responses based on quality, coherence, and helpfulness.Assign preference r...Show more
Conduct technical quality assurance of recorded interviews, watching assigned recordings end-to-end.Flag and annotate issues such as premature termination, audio / video glitches, and other anomalies...Show more
Quality Assurance Engineer
CloudEagle.ai • Nagpur, IN
SaaS Platform for every phase of the SaaS Lifecycle.By leveraging state-of-the-art machine learning models we help enterprises to find the right software vendor, provide actionable insights on SaaS...Show more
Last updated: 1 day ago • Promoted
Elv Lead - Data Center
UpMan Placements • Republic Of India, IN
ELV System Design and Integration : Oversee the design and engineering of.ELV systems, including structured cabling, CCTV, access control, fire alarm.
PA systems, and other low-voltage solutions.Proj...Show more
Last updated: 6 days ago • Promoted
Application Specialist
Repario • Nagpur, IN
We are seeking a highly skilled Application Specialist to provide first-call resolution support for hosted eDiscovery applications and infrastructure services.
Primary duties include providing clien...Show more
Last updated: 16 days ago • Promoted
QA Analyst (Remote)
Taskify AI • Nagpur, IN
Remote
Last updated: 19 hours ago • Promoted • New!
Guidewire Claim Center
The AES Group • Nagpur, IN
Guidewire ClaimCenter Integration Developer.Bangalore and Pune (preferred).Guidewire ClaimCenter Integration Developer.The role involves developing REST / SOAP APIs, designing batch and messaging pro...Show more
Last updated: 19 hours ago • Promoted • New!
QC Analyst – Customer Support
Highbrow Technology Inc • Nagpur, IN
Hiring Now : QC Analyst – Customer Support (Voice Quality Monitoring).We are looking for an experienced.This role involves reviewing call recordings, evaluating communication standards, and ensuring...Show more
Last updated: 1 day ago • Promoted
Quality Specialist
Biorev Studios | 3D Rendering Studio • India, India
Quality Auditor – HVAC Process Call Center / BPO | Work From Home.Office Location : Mohali (Remote – Work From Home).Shift : US Shift (7 : 30 PM – 4 : 30 AM IST during winters) | (6 : 30 PM - 4 : 30 AM IST d...Show more
Last updated: 2 days ago • Promoted
Implementation Specialist
Total CollectR Virtual Collector & Debt Negotiator • Nagpur, IN
SaaS startup revolutionizing the debt collection industry through automation, AI, and customer-centric design.Our platform helps businesses recover debt ethically and efficiently across 15+ digital...Show more
Last updated: 5 days ago • Promoted
PortaOne Implementation and Configuration Expert
APPIT Software Inc • Nagpur, IN
Core Implementation & Deployment.Lead end-to-end deployment, configuration, and hardening of PortaSwitch (PortaBilling and PortaOne VoIP Switch) environments.
Configure advanced routing logic, inclu...Show more
Last updated: 1 day ago • Promoted
Quality Evaluation Specialist
Concentrix • Republic Of India, IN
Quality Assurance Specialist in Content Moderation - Relocate to Ho Chi Minh City, Vietnam.QTSC1 Building, Quang Trung Software City, District 12, Ho Chi Minh City.
Monitors, evaluates and / or audi...Show more
Last updated: 2 days ago • Promoted
HVAC Call Center Quality Auditor
Biorev Studios | 3D Rendering Studio • Republic Of India, IN
Quality Auditor – HVAC Process Call Center / BPO | Work From Home.Office Location : Mohali (Remote – Work From Home).Shift : US Shift (7 : 30 PM – 4 : 30 AM IST during winters) | (6 : 30 PM - 4 : 30 AM IST d...Show more
Last updated: 2 days ago • Promoted
Content Evaluator - Fully Remote
Confidential • India
Remote
Last updated: 8 days ago • Promoted
Contact Center support Engineer
Numeric Technologies • Nagpur, IN
Design, configure, and maintain enterprise voice and telephony systems (e.Genesys, Vonage, Amazon Connect, Nice inContact).
Experience & Strong functional knowledge on Salesforce Service Cloud, CTI ...Show more
Last updated: 16 days ago • Promoted
Implementation Specialist
HighRadius • Nagpur, IN
The Consultant will be responsible for owning and executing HighRadius Cloud product implementations for Fortune 2000 clients.
The Consultant is responsible for delivering the project with good qual...Show more
Last updated: 14 days ago • Promoted
eTime Implementation Specialist
AspiringIT • Nagpur, IN
Job Title : eTime Implementation Specialist.Time Implementation Specialist.The role involves close collaboration with payroll and HCM teams, ensuring seamless integration, accurate data validation, ...Show more
Last updated: 19 hours ago • Promoted • New!
Contact Center Quality Analyst
Concentrix • Republic Of India, IN
About Concentrix : Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE : SNX), is a leading business services company.
With a presence in more than 70 countries and a staff of more than ...Show more
Last updated: 1 day ago • Promoted
Data Center ELV Systems Lead
UpMan Placements • Republic Of India, IN
ELV System Design and Integration : Oversee the design and engineering of.ELV systems, including structured cabling, CCTV, access control, fire alarm.
PA systems, and other low-voltage solutions.Proj...Show more
Last updated: 6 days ago • Promoted
QA Analyst (Remote)
Quik Hire • Nagpur, IN
Remote
Last updated: 19 hours ago • Promoted • New!