Senior Social Listening Consultant

About the Role

We're looking for an experienced and strategic Senior Consultant to join our Digital & Consumer Insights team. In this role, you will take full ownership of insight delivery for one or more client accounts, acting as the key point of contact for reporting, stakeholder communication, and strategic inputs. You will also serve as a subject matter expert for your category, mentor junior analysts, and contribute to developing frameworks and storytelling that go beyond metrics.

Key Responsibilities

• Lead end-to-end delivery of social and digital reporting for assigned accounts.
• Act as the primary client-facing point for insight delivery, timelines, and project escalations.
• Translate business objectives into reporting structures, tagging frameworks, and actionable narratives.
• Drive interpretation of consumer conversations, platform trends, and cultural context.
• Contribute to and review dashboards, queries, and report drafts with a strong focus on quality.
• Collaborate with team leads to streamline reporting workflows and improve data accuracy.
• Mentor consultants and interns on tools, frameworks, writing, and presentation best practices.
• Support new business POCs, client onboarding, and vertical-specific innovation initiatives.

What We're Looking For

Good to Have

Why Join Us

Skills Required

meltwater , Powerpoint, Excel