Specialist Software Engineer - Production Support
IT (Information Technology) Permanent contract Bangalore, India Hybrid Reference 25000C3W Start date Immediately Publication date 2025 / 09 / 09
Responsibilities
Must have Production support and devops experience in Corporate & Investment or Retail Banking domain, Unix, Shell scripting , SQL, PL / SQL, tools of use in typical production support environment, ITIL processes
- Good experience on Agile practices
- Devops tools knowledge
Key responsibilities and accountability
1. Quality service and support :
Ensure a high availability to support and advice our users.Management of production issues and requests.Acknowledgment of the incoming cases, ensure the right qualification, prioritization and resolution reactivity.Ensure support coverage for users in accordance with service coverage agreed on the perimeter.Analyze and identify the recurrent root causes and patterns and propose permanents fixes, enhancements or training plans for users.Ensure an accurate and complete tracking of the activity.Perform daily checks and apply recovery and troubleshooting procedures strictly.Ensure an accurate and clear communication to users and partners.2. Coordination and communication :
Escalate issues and other topics to the right team when needed.Maintain a good collaboration with worldwide PRD teams and partners (DEV, GTS).Update and Share production information with the other team members (especially during follow-up meeting like white board, PRD / DEV / GTS…).Ensure a good follow-up and understanding of the new features and functionalities.3. Summarize and convey the key messages to the stake holders when need arises.
Environment :
Typical Production Support Environment of Major European Investment Bank
245 Support.Should be working in Night shiftWeekend activities (Infra & User Support) should be performed on rotationparticipation in DR ActivitiesProfile required
Good experience on Agile practicesDevops tools knowledgeEnsure a high availability to support and advice our users.Management of production issues and requests.Acknowledgment of the incoming cases, ensure the right qualification, prioritization and resolution reactivityEnsure coverage for users in accordance with service coverage agreed on the perimeterAnalyze and identify the recurrent root causes and patterns and propose permanents fixes, enhancements or training plans for users.Ensure an accurate and complete tracking of the activity.Ensure an accurate and clear communication to users and partners.Escalate issues and other topics to the right team when needed.Ensure a good follow-up and understanding of the new features and functionalities.245 SupportShould be working in Night shiftWhy join us
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
