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Subject Matter Expert - Customer Escalation
CurefitIndia26 days ago
Job descriptionExperience : 5+ years of experience in customer service, escalation management, or a related field Skills : Excellent communication and interpersonal skills Strong problem-solving and analytical skills Ability to work in a fast-paced environment and prioritize multiple tasks Strong knowledge of customer service principles and practices
Subject Matter Expert - Customer Escalation
Job Location : Bengaluru
Job Summary :
We're seeking a highly experienced Subject Matter Expert in Customer Escalation to join our team in Bengaluru. As a Subject Matter Expert, you will be responsible for resolving complex customer escalations, providing expert solutions, and ensuring high customer satisfaction.
Key Responsibilities :
- Escalation Resolution : Resolve complex customer escalations in a timely and professional manner
- Expert Solutions : Provide expert solutions to customers, ensuring high satisfaction and loyalty
- Root Cause Analysis : Conduct root cause analysis to identify and address underlying issues
- Process Improvement : Collaborate with cross-functional teams to improve processes and prevent future escalations
- Knowledge Sharing : Share knowledge and best practices with team members to enhance overall performance
Requirements :
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Subject Matter Expert • India